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Kone, India

Kone Lifts Customer Support - Information for India

Customer Support Website https://www.kone.in
Customer Support Toll-Free 1800 108 1234
Customer Support Email india@kone.com

Product Categories

Elevators Lifts Maintenance Modernization Moving Walkways

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Kone Lifts

Troubleshooting tips and frequently asked questions for Kone Lifts.

Troubleshooting Tips

  • If your Kone s-series device fails to start, check the power cord and ensure the outlet is functional. Try a different outlet if needed.
  • For s-series equipment that is not responding to commands, try resetting the device by pressing the reset button (if available) or cycling power.
  • If you notice performance degradation in your Kone s-series product, check for software updates and install them. Also, ensure that the device is not overloaded.
  • For s-series devices that emit smoke or unusual odors, immediately disconnect power and contact Kone India support at 1800 108 1234. Do not attempt to use the device.
  • Keep your Kone s-series device clean and free from dust to prevent overheating. Follow the maintenance schedule in the user manual.

Frequently Asked Questions

What should I do if my Kone s-series device is not working after a power outage?

After a power outage, check if the device powers on. If not, ensure the power cord is securely connected and the outlet has power. If the device still doesn't work, it may have been damaged. Contact Kone India at 1800 108 1234 or email india@kone.com for assistance. We can help diagnose and repair the issue.

How do I schedule a service visit for my Kone s-series equipment?

To schedule a service visit, call Kone India at 1800 108 1234 or email india@kone.com with your device details and preferred time. Our team will confirm the appointment and provide a timeframe. Standard service visits are typically scheduled within 2-3 business days.

What is the process for warranty claims on Kone s-series products in India?

For warranty claims, contact Kone India at 1800 108 1234 or email india@kone.com with your proof of purchase and device serial number. Our team will verify the warranty status and guide you through the claim process. Turnaround time for warranty repairs is usually 5-7 business days.

How to Escalate a Complaint with Kone

If the first response isn't good enough, here's the path to a resolution.

Kone is a global elevator and escalator manufacturer with operations in India. For customer complaints and service requests in India, Kone provides toll-free numbers and online channels. Escalation can proceed through Kone's customer care, then to a grievance officer or compliance line, and finally to external consumer protection bodies.

1

Contact Kone Customer Care

Reach out to Kone's customer service for complaints, feedback, or service requests. Use the toll-free numbers or online portals.

Toll-Free Numbers: 1800 108 1234, 1800 425 4254 (For complaints or feedback (India))
KONE Online / myKONE: https://www.kone.in/maintenance-service/customer-communication.html (Service request or incident reporting available 24/7)
📌 Keep a record of your complaint number and date of contact.
📌 If the issue is urgent, use the 24/7 service request channels.
2

Escalate to Grievance Officer or Compliance Line

If the issue is not resolved, escalate to Kone's internal grievance mechanism. For ethical concerns, use the KONE Compliance Line.

KONE Compliance Line: https://www.kone.com/global/en/company/ethics-and-compliance/kone-compliance-line.html (Externally hosted, confidential reporting for ethical concerns)
Email (India): c.v.s.krishnakumar@kone.com (Contact for KONE Elevator India Private Limited (from public records))
📌 If you have a specific grievance officer contact from Kone India, use that.
📌 For investor-related grievances, refer to the escalation matrix on the official website.
3

External Consumer Protection

If Kone fails to resolve your complaint, approach India's consumer grievance redressal mechanisms.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints)
Consumer Helpline Website: https://consumerhelpline.gov.in (Online complaint registration)
📌 You can file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
📌 For issues related to elevators, you may also contact the Bureau of Indian Standards (BIS) if safety standards are involved.

Tips for a stronger escalation

  • Document all interactions: dates, names, complaint numbers, and responses.
  • Start with the official customer care channels before escalating.
  • Be clear and concise about the issue and desired resolution.
  • If using social media, tag the official Kone handle for faster response.
  • For unresolved issues, escalate within 30 days of the initial complaint.
  • Keep copies of any contracts, invoices, or service reports.
Track this escalation in the Simply C2 app instead of chasing emails