Michelin · Car Tyres

Michelin Car Tyres: customer care and complaint escalation

Michelin customer care

Get this resolved

Pick the path that fits where you are.

Already have a complaint number from Michelin?

We’ll draft your escalation to the grievance officer at Michelin. You review it and send it.

Escalate my complaint

Starting from scratch?

The free Simply C2 app takes you from complaint to resolution.

  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
Get the Simply C2 app (Android)

Also in the app

  • History of all your complaints
  • Warranty Vault

Michelin Car Tyres: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for Michelin Car Tyres.

Troubleshooting tips

  • Check tire pressure monthly when tires are cold; inflate to the vehicle manufacturer's recommended PSI (typically 30-35 PSI for passenger cars) to prevent uneven wear and improve fuel efficiency.
  • Inspect tread depth using the tread wear indicators; replace tires when tread is worn to 1.6mm (2/32 inch) as required by Indian law, and consider rotating tires every 5,000-8,000 km to ensure even wear.
  • If you experience vibration or pulling, have the tires balanced and the wheel alignment checked at an authorized Michelin dealer; misalignment can cause rapid and irregular tread wear.
  • For punctures, use a temporary plug only to reach a service center; Michelin recommends proper internal patch repairs for speed-rated tires to maintain safety and performance.
  • Store spare tires in a cool, dry place away from direct sunlight and ozone sources (like electric motors); check spare tire pressure regularly as it can lose about 1 PSI per month.

Frequently asked questions

How do I claim warranty on Michelin car tires in India?

To claim warranty, visit an authorized Michelin dealer with your original purchase invoice and the tire. The dealer will inspect the tire for manufacturing defects. If approved, you will receive a pro-rata credit towards a new Michelin tire. For assistance, contact Michelin India at 1800-103-6424 or info.india@michelin.com.

What is the turnaround time for a Michelin tire warranty claim?

The inspection and approval process typically takes 3-5 business days after the dealer submits the claim. Replacement or credit is usually processed within 7-10 business days. For expedited support, call 1800-103-6424.

Who do I contact for Michelin car tire support in India?

For any car tire related queries or issues, contact Michelin India customer care at 1800-103-6424 (toll-free) or email info.india@michelin.com. You can also visit the official Michelin India website for a list of authorized dealers.

How to escalate a complaint with Michelin

If the first response isn’t good enough, here’s the path to a resolution.

Michelin is a global tyre manufacturer with operations in India. For consumer complaints regarding tyres, services, or dealers, Michelin provides customer care and escalation channels. This guide outlines the steps to escalate issues from primary customer care to external consumer protection authorities in India.

  1. Contact Michelin Customer Care

    Reach out to Michelin's customer care team for assistance with tyre, service, or dealer-related issues.

    Customer Care Number
    1800 103 6424 Toll-free number for customer support, available Mon-Sat, 9am-6:30pm.
    Online Contact Form
    https://www.michelin.in/assistance/contact Submit your query or complaint through the official Michelin India assistance page.
    • Provide details such as product information, purchase date, dealer name, and nature of complaint.
    • Keep a record of your complaint reference number if provided.

  2. Escalate to Michelin Consumer Care India Lead

    If your issue is not resolved satisfactorily, escalate to the designated Consumer Care India Lead.

    Monica Tanwar (Consumer Care India Lead)
    monica.tanwar@michelin.com Email for grievances and complaint escalations.
    • Include all previous correspondence and complaint reference numbers in your email.
    • Clearly state the unresolved issue and the expected resolution.

  3. External Escalation via Consumer Protection Authorities

    If Michelin does not resolve your complaint, you can escalate to Indian consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free number for consumer complaints; also available via consumerhelpline.gov.in.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in File complaints online and track status.
    • You can also file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
    • For tyre-related safety issues, consider contacting the Bureau of Indian Standards (BIS).
    • Gather all documents: invoices, warranty, correspondence, and evidence of the issue.

Tips for a stronger escalation

  • Always keep a record of all communications, including dates, names, and reference numbers.
  • Start with the primary customer care channel and allow reasonable time for resolution before escalating.
  • When escalating, provide a clear and concise summary of the issue and previous interactions.
  • Use written communication (email) where possible to maintain a paper trail.
  • If the issue involves safety, report it to the relevant regulatory authority immediately.
  • Check Michelin's official website for any updated contact details or grievance redressal mechanisms.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

Get the Simply C2 app (Android)

All brands and logos are the property of the respective trademark owners. Simply C2 is not affiliated with the brands listed.