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Michelin, India

Michelin Bike & Scooter Tyres Customer Support - Information for India

Customer Support Website https://www.michelin.in
Customer Support Toll-Free 1800-103-6424
Customer Support Email info.india@michelin.com
WhatsApp Support

Product Categories

Bike & Scooter Tyres Car Tyres SUV & Van Tyres

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Michelin Bike & Scooter Tyres

Troubleshooting tips and frequently asked questions for Michelin Bike & Scooter Tyres.

Troubleshooting Tips

  • Check tyre pressure weekly using a calibrated gauge; for Michelin bike tyres, maintain 28-32 PSI (front) and 32-36 PSI (rear) for optimal wear and fuel efficiency.
  • Inspect tread depth with a tread depth gauge; replace tyres when tread is below 1.6mm or when TWI (Tread Wear Indicator) bars are visible.
  • For punctures, use Michelin-approved tubeless repair kits; if sidewall damage or bulge is present, replace the tyre immediately and do not attempt repair.
  • Balance wheels and check alignment every 5,000 km to prevent uneven wear and vibration; Michelin recommends dynamic balancing for scooter tyres.
  • Store spare tyres in a cool, dry place away from direct sunlight and ozone sources (e.g., electric motors) to prevent rubber degradation.

Frequently Asked Questions

How do I claim warranty for Michelin bike tyres in India?

To claim warranty, visit an authorized Michelin dealer with your original invoice and tyre. The dealer will inspect for manufacturing defects. If approved, Michelin India processes the claim within 7-10 working days. For assistance, call 1800-103-6424 or email info.india@michelin.com.

What is the turnaround time for Michelin scooter tyre replacement under warranty?

Once the warranty claim is approved by an authorized dealer, replacement tyres are typically dispatched within 3-5 business days. You will be notified by the dealer. For urgent cases, contact Michelin India customer care at 1800-103-6424.

Who do I contact for Michelin bike tyre support in India?

For any bike or scooter tyre support, call Michelin India toll-free at 1800-103-6424 (Mon-Sat, 9 AM to 6 PM) or email info.india@michelin.com. You can also visit the official Michelin India website for dealer locator and service requests.

How to Escalate a Complaint with Michelin

If the first response isn't good enough, here's the path to a resolution.

Michelin is a global tyre manufacturer with operations in India. For consumer complaints regarding tyres, services, or dealers, Michelin provides customer care and escalation channels. This guide outlines the steps to escalate issues from primary customer care to external consumer protection authorities in India.

1

Contact Michelin Customer Care

Reach out to Michelin's customer care team for assistance with tyre, service, or dealer-related issues.

Customer Care Number: 1800 103 6424 (Toll-free number for customer support, available Mon-Sat, 9am-6:30pm.)
Online Contact Form: https://www.michelin.in/assistance/contact (Submit your query or complaint through the official Michelin India assistance page.)
📌 Provide details such as product information, purchase date, dealer name, and nature of complaint.
📌 Keep a record of your complaint reference number if provided.
2

Escalate to Michelin Consumer Care India Lead

If your issue is not resolved satisfactorily, escalate to the designated Consumer Care India Lead.

Monica Tanwar (Consumer Care India Lead): monica.tanwar@michelin.com (Email for grievances and complaint escalations.)
📌 Include all previous correspondence and complaint reference numbers in your email.
📌 Clearly state the unresolved issue and the expected resolution.
3

External Escalation via Consumer Protection Authorities

If Michelin does not resolve your complaint, you can escalate to Indian consumer protection authorities.

National Consumer Helpline: 1915 (Toll-free number for consumer complaints; also available via consumerhelpline.gov.in.)
National Consumer Helpline Website: https://consumerhelpline.gov.in (File complaints online and track status.)
📌 You can also file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
📌 For tyre-related safety issues, consider contacting the Bureau of Indian Standards (BIS).
📌 Gather all documents: invoices, warranty, correspondence, and evidence of the issue.

Tips for a stronger escalation

  • Always keep a record of all communications, including dates, names, and reference numbers.
  • Start with the primary customer care channel and allow reasonable time for resolution before escalating.
  • When escalating, provide a clear and concise summary of the issue and previous interactions.
  • Use written communication (email) where possible to maintain a paper trail.
  • If the issue involves safety, report it to the relevant regulatory authority immediately.
  • Check Michelin's official website for any updated contact details or grievance redressal mechanisms.
Track this escalation in the Simply C2 app instead of chasing emails