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Michelin, India

Michelin SUV & Van Tyres Customer Support - Information for India

Customer Support Website https://www.michelin.in
Customer Support Toll-Free 1800-103-6424
Customer Support Email info.india@michelin.com
WhatsApp Support

Product Categories

Bike & Scooter Tyres Car Tyres SUV & Van Tyres

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Michelin SUV & Van Tyres

Troubleshooting tips and frequently asked questions for Michelin SUV & Van Tyres.

Troubleshooting Tips

  • Check tire pressure regularly; Michelin recommends checking at least once a month and before long journeys.
  • Inspect tread depth using the tread wear indicators; replace tires when worn to 1.6mm.
  • Rotate tires every 5,000-8,000 km to ensure even wear.
  • Look for signs of damage such as cuts, bulges, or embedded objects; visit a Michelin dealer if found.
  • Ensure wheel alignment is correct to prevent uneven wear and improve handling.

Frequently Asked Questions

What is Michelin India's customer care number?

Michelin India customer care can be reached at 1800-103-6424.

How do I email Michelin India for tire support?

You can email Michelin India at info.india@michelin.com. They typically respond within 24-48 hours.

How can I escalate an issue with Michelin tires in India?

If your issue is not resolved, escalate by calling 1800-103-6424 and asking for a supervisor, or email info.india@michelin.com with 'Escalation' in the subject line.

How to Escalate a Complaint with Michelin

If the first response isn't good enough, here's the path to a resolution.

Michelin is a global tyre manufacturer with operations in India. For consumer complaints regarding tyres, services, or dealers, Michelin provides customer care and escalation channels. This guide outlines the steps to escalate issues from primary customer care to external consumer protection authorities in India.

1

Contact Michelin Customer Care

Reach out to Michelin's customer care team for assistance with tyre, service, or dealer-related issues.

Customer Care Number: 1800 103 6424 (Toll-free number for customer support, available Mon-Sat, 9am-6:30pm.)
Online Contact Form: https://www.michelin.in/assistance/contact (Submit your query or complaint through the official Michelin India assistance page.)
📌 Provide details such as product information, purchase date, dealer name, and nature of complaint.
📌 Keep a record of your complaint reference number if provided.
2

Escalate to Michelin Consumer Care India Lead

If your issue is not resolved satisfactorily, escalate to the designated Consumer Care India Lead.

Monica Tanwar (Consumer Care India Lead): monica.tanwar@michelin.com (Email for grievances and complaint escalations.)
📌 Include all previous correspondence and complaint reference numbers in your email.
📌 Clearly state the unresolved issue and the expected resolution.
3

External Escalation via Consumer Protection Authorities

If Michelin does not resolve your complaint, you can escalate to Indian consumer protection authorities.

National Consumer Helpline: 1915 (Toll-free number for consumer complaints; also available via consumerhelpline.gov.in.)
National Consumer Helpline Website: https://consumerhelpline.gov.in (File complaints online and track status.)
📌 You can also file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
📌 For tyre-related safety issues, consider contacting the Bureau of Indian Standards (BIS).
📌 Gather all documents: invoices, warranty, correspondence, and evidence of the issue.

Tips for a stronger escalation

  • Always keep a record of all communications, including dates, names, and reference numbers.
  • Start with the primary customer care channel and allow reasonable time for resolution before escalating.
  • When escalating, provide a clear and concise summary of the issue and previous interactions.
  • Use written communication (email) where possible to maintain a paper trail.
  • If the issue involves safety, report it to the relevant regulatory authority immediately.
  • Check Michelin's official website for any updated contact details or grievance redressal mechanisms.
Track this escalation in the Simply C2 app instead of chasing emails