Michelin · India

Michelin customer care and complaint escalation, India

Michelin customer care

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How to escalate a complaint with Michelin

If the first response isn’t good enough, here’s the path to a resolution.

Michelin is a global tyre manufacturer with operations in India. For consumer complaints regarding tyres, services, or dealers, Michelin provides customer care and escalation channels. This guide outlines the steps to escalate issues from primary customer care to external consumer protection authorities in India.

  1. Contact Michelin Customer Care

    Reach out to Michelin's customer care team for assistance with tyre, service, or dealer-related issues.

    Customer Care Number
    1800 103 6424 Toll-free number for customer support, available Mon-Sat, 9am-6:30pm.
    Online Contact Form
    https://www.michelin.in/assistance/contact Submit your query or complaint through the official Michelin India assistance page.
    • Provide details such as product information, purchase date, dealer name, and nature of complaint.
    • Keep a record of your complaint reference number if provided.

  2. Escalate to Michelin Consumer Care India Lead

    If your issue is not resolved satisfactorily, escalate to the designated Consumer Care India Lead.

    Monica Tanwar (Consumer Care India Lead)
    monica.tanwar@michelin.com Email for grievances and complaint escalations.
    • Include all previous correspondence and complaint reference numbers in your email.
    • Clearly state the unresolved issue and the expected resolution.

  3. External Escalation via Consumer Protection Authorities

    If Michelin does not resolve your complaint, you can escalate to Indian consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free number for consumer complaints; also available via consumerhelpline.gov.in.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in File complaints online and track status.
    • You can also file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
    • For tyre-related safety issues, consider contacting the Bureau of Indian Standards (BIS).
    • Gather all documents: invoices, warranty, correspondence, and evidence of the issue.

Tips for a stronger escalation

  • Always keep a record of all communications, including dates, names, and reference numbers.
  • Start with the primary customer care channel and allow reasonable time for resolution before escalating.
  • When escalating, provide a clear and concise summary of the issue and previous interactions.
  • Use written communication (email) where possible to maintain a paper trail.
  • If the issue involves safety, report it to the relevant regulatory authority immediately.
  • Check Michelin's official website for any updated contact details or grievance redressal mechanisms.

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