Michelin · Bike & Scooter Tyres

Michelin Bike & Scooter Tyres: customer care and complaint escalation

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Michelin Bike & Scooter Tyres: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for Michelin Bike & Scooter Tyres.

Troubleshooting tips

  • Check tyre pressure weekly using a calibrated gauge; Michelin recommends 28-32 PSI for most scooters and 30-35 PSI for bikes (adjust per load and riding conditions).
  • Inspect tread depth and look for embedded objects (nails, glass) or uneven wear; replace tyres when tread depth reaches 1.6mm or if sidewall cracks appear.
  • If you experience vibrations or wobbling, check for wheel balance, misaligned axles, or damaged rims; visit a Michelin-authorised dealer for professional inspection.
  • For tubeless tyres losing pressure slowly, apply soapy water to valve and bead area to detect leaks; tighten valve core or replace valve if needed.
  • Avoid using tyre sealants that are not Michelin-approved as they can damage the inner liner and void warranty.

Frequently asked questions

How do I claim warranty for Michelin bike or scooter tyres in India?

To claim warranty, visit an authorised Michelin dealer with your original purchase invoice and the tyre. The dealer will inspect the tyre for manufacturing defects. If approved, Michelin will replace the tyre on a pro-rata basis. For assistance, contact Michelin India at 1800-103-6424 or email info.india@michelin.com.

What is the typical turnaround time for a Michelin tyre warranty claim?

Warranty claims are usually processed within 7-10 working days after inspection at an authorised dealer. You will be notified via phone or email once the claim is approved. For urgent cases, call 1800-103-6424.

Who do I contact for Michelin bike tyre support in India?

For any bike or scooter tyre support, call Michelin India toll-free at 1800-103-6424 (Monday to Saturday, 9 AM to 6 PM) or email info.india@michelin.com. You can also visit the nearest Michelin authorised dealer.

How to escalate a complaint with Michelin

If the first response isn’t good enough, here’s the path to a resolution.

Michelin is a global tyre manufacturer with operations in India. For consumer complaints regarding tyres, services, or dealers, Michelin provides customer care and escalation channels. This guide outlines the steps to escalate issues from primary customer care to external consumer protection authorities in India.

  1. Contact Michelin Customer Care

    Reach out to Michelin's customer care team for assistance with tyre, service, or dealer-related issues.

    Customer Care Number
    1800 103 6424 Toll-free number for customer support, available Mon-Sat, 9am-6:30pm.
    Online Contact Form
    https://www.michelin.in/assistance/contact Submit your query or complaint through the official Michelin India assistance page.
    • Provide details such as product information, purchase date, dealer name, and nature of complaint.
    • Keep a record of your complaint reference number if provided.

  2. Escalate to Michelin Consumer Care India Lead

    If your issue is not resolved satisfactorily, escalate to the designated Consumer Care India Lead.

    Monica Tanwar (Consumer Care India Lead)
    monica.tanwar@michelin.com Email for grievances and complaint escalations.
    • Include all previous correspondence and complaint reference numbers in your email.
    • Clearly state the unresolved issue and the expected resolution.

  3. External Escalation via Consumer Protection Authorities

    If Michelin does not resolve your complaint, you can escalate to Indian consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free number for consumer complaints; also available via consumerhelpline.gov.in.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in File complaints online and track status.
    • You can also file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
    • For tyre-related safety issues, consider contacting the Bureau of Indian Standards (BIS).
    • Gather all documents: invoices, warranty, correspondence, and evidence of the issue.

Tips for a stronger escalation

  • Always keep a record of all communications, including dates, names, and reference numbers.
  • Start with the primary customer care channel and allow reasonable time for resolution before escalating.
  • When escalating, provide a clear and concise summary of the issue and previous interactions.
  • Use written communication (email) where possible to maintain a paper trail.
  • If the issue involves safety, report it to the relevant regulatory authority immediately.
  • Check Michelin's official website for any updated contact details or grievance redressal mechanisms.

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