JK Tyre · OTR Tyres

JK Tyre OTR Tyres: customer care and complaint escalation

JK Tyre customer care

Get this resolved

Pick the path that fits where you are.

Already have a complaint number from JK Tyre?

We’ll draft your escalation to the grievance officer at JK Tyre. You review it and send it.

Escalate my complaint

Starting from scratch?

The free Simply C2 app takes you from complaint to resolution.

  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
Get the Simply C2 app (Android)

Also in the app

  • History of all your complaints
  • Warranty Vault

JK Tyre OTR Tyres: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for JK Tyre OTR Tyres.

Troubleshooting tips

  • For JK Tyre SUV tyres, maintain recommended pressure (often 30-35 PSI) and check monthly.
  • Rotate tyres every 5,000-8,000 km using the recommended pattern for SUVs (e.g., rearward cross).
  • Inspect for sidewall damage after off-road trips; replace if bulges or deep cuts are found.
  • Ensure wheel alignment is checked annually or if you notice uneven wear.
  • For all-terrain JK Tyre SUV tyres, balance wheels to avoid vibration at highway speeds.

Frequently asked questions

What is the recommended tyre pressure for JK Tyre SUV tyres?

Recommended pressure varies by SUV model; typically 30-35 PSI. Refer to your vehicle's placard. For specific guidance, call 1800-258-1100 or email contactus@jkmail.com.

How often should I rotate JK Tyre SUV tyres?

Rotate every 5,000-8,000 km to ensure even wear. Check your owner's manual for the recommended pattern. Authorized JK Tyre dealers can perform rotation and balancing.

What is the warranty on JK Tyre SUV tyres?

JK Tyre SUV tyres are covered against manufacturing defects. Warranty period varies; consult your dealer or email contactus@jkmail.com. For claims, call 1800-258-1100.

How to escalate a complaint with JK Tyre

If the first response isn’t good enough, here’s the path to a resolution.

JK Tyre is a leading Indian tyre manufacturer. For product or service complaints, customers can use the official complaint form, toll-free number, or email. Escalation to a nodal officer is available for unresolved issues. If still unresolved, consumers can approach India's consumer protection authorities.

  1. Contact JK Tyre Customer Care

    Reach out to JK Tyre's customer care via their toll-free number, complaint form, or email to register your complaint.

    Toll-Free Number
    1800-258-1100 Available for product enquiries and complaints.
    Complaint Form
    https://www.jktyre.com/contact-us/complaint-form Fill out the online form for complaints regarding products or services.
    Voice of Customer
    https://www.jktyre.com/voc Submit your details and query through the Voice of Customer portal.
    • Provide clear details of the issue, including product model, purchase date, and dealer information.
    • Keep a record of your complaint reference number if provided.

  2. Escalate to Nodal Officer

    If your complaint is not resolved within a reasonable time, escalate it to the designated Nodal Officer.

    Nodal Officer Phone
    011-68201262 Contact for escalated grievances.
    Nodal Officer Email
    investorjktyre@jkmail.com Email for escalated grievances.
    • Include your original complaint reference number and details of previous interactions.
    • Allow a few working days for the nodal officer to respond.
    We can draft this escalation for you →

  3. Approach Consumer Protection Authorities

    If the issue remains unresolved, you can file a complaint with India's consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free number for consumer complaints.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online portal for filing complaints.
    • You can also file a case in the Consumer Commission under the Consumer Protection Act, 2019.
    • For tyre quality issues, you may also approach the Bureau of Indian Standards (BIS).

Tips for a stronger escalation

  • Always keep a record of your complaint reference number and communication with the company.
  • Escalate to the nodal officer only after giving customer care a reasonable time to resolve the issue.
  • When filing a complaint with consumer authorities, provide all supporting documents and previous correspondence.
  • Be clear and concise about the issue and the resolution you seek.
  • Consider using the online complaint forms for faster processing.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

Get the Simply C2 app (Android)

All brands and logos are the property of the respective trademark owners. Simply C2 is not affiliated with the brands listed.