Troubleshooting tips and frequently asked questions for Indigo Charter Services.
Troubleshooting tips
If you need to modify or cancel a charter booking, contact Indigo's Charter Services team directly at charter@goindigo.in or 0124-6173838 (option for charter) at least 72 hours before departure to avoid penalties.
For last-minute charter requests, check aircraft availability by calling the charter desk; they can often arrange a flight within 24-48 hours if the aircraft and crew are available.
If you encounter issues with the charter invoice or payment, request a detailed breakdown from the charter team and verify all charges against the agreed quote before making payment.
In case of a flight delay or cancellation due to weather or technical issues, Indigo will provide alternative arrangements; contact the charter support line immediately for rebooking options.
Ensure all passenger and cargo details are submitted accurately at least 48 hours prior to departure to avoid last-minute documentation issues.
Frequently asked questions
How do I book a charter flight with Indigo?
To book a charter flight, contact Indigo's Charter Services team via email at charter@goindigo.in or call 0124-6173838 and select the charter option. Provide your travel dates, route, and number of passengers to receive a quote.
What is the cancellation policy for Indigo charter flights?
Cancellation policies vary based on the charter agreement. Generally, cancellations made more than 72 hours before departure may incur a partial fee, while cancellations within 72 hours may result in a higher penalty. Contact the charter team for specific terms.
How can I get support for an issue with my charter booking?
For any issues, email customer.experience@goindigo.in or call 0124-6173838. For urgent charter-specific issues, use the charter support line. Escalation is available by requesting a supervisor; typical turnaround time for email responses is 24-48 hours.
How to escalate a complaint with Indigo
If the first response isn’t good enough, here’s the path to a resolution.
IndiGo is India's largest airline. If you have an unresolved complaint, escalate through IndiGo's customer care, then to the Nodal Officer, and finally to the Ministry of Civil Aviation or AirSewa portal.
Contact IndiGo Customer Care
Reach out to IndiGo's customer care via email or phone for initial resolution of your complaint.
