Troubleshooting tips and frequently asked questions for Indigo Add-on Services.
Troubleshooting tips
If you purchased an add-on service (e.g., extra baggage, seat selection, or meal) but it's not reflecting in your booking, first check your booking confirmation email and the 'Manage Booking' section on the IndiGo website or app. If it's missing, contact IndiGo's customer support at 0124-6173838 or email customer.experience@goindigo.in with your PNR and payment details for verification.
For issues with add-on services purchased through a third-party platform, ensure you have the correct booking reference and contact the platform's support first. If unresolved, escalate to IndiGo with proof of purchase and the third-party's response.
If you need to modify or cancel an add-on service, do so through the 'Manage Booking' portal. If the system doesn't allow changes, it may be due to fare rules or timing restrictions. Contact IndiGo support for assistance, and be aware that cancellation fees may apply.
If you were charged for an add-on service but didn't receive it (e.g., no meal served on board), report the issue immediately to cabin crew or after landing to IndiGo's customer support. Keep your boarding pass and receipt for reference.
For frequent flyer or loyalty program add-ons, ensure your membership number is correctly linked to your booking. If points or benefits are missing, contact IndiGo's loyalty program support with your membership details.
Frequently asked questions
How do I add an add-on service to my IndiGo booking?
You can add services like extra baggage, seat selection, or meals through the 'Manage Booking' section on the IndiGo website or app. If you encounter issues, contact IndiGo customer support at 0124-6173838 or email customer.experience@goindigo.in.
What should I do if I was charged for an add-on but didn't receive it?
Report the issue to IndiGo's customer support within 48 hours of your flight. Provide your PNR, boarding pass, and payment receipt. IndiGo will investigate and may issue a refund or compensation. Contact at 0124-6173838 or customer.experience@goindigo.in.
Can I cancel an add-on service and get a refund?
Cancellation and refund eligibility depend on the fare rules and the type of add-on. You can cancel via 'Manage Booking' if allowed. If not, contact IndiGo support for assistance. Refunds are typically processed within 7-10 business days.
How to escalate a complaint with Indigo
If the first response isn’t good enough, here’s the path to a resolution.
IndiGo is India's largest airline. If you have an unresolved complaint, escalate through IndiGo's customer care, then to the Nodal Officer, and finally to the Ministry of Civil Aviation or AirSewa portal.
Contact IndiGo Customer Care
Reach out to IndiGo's customer care via email or phone for initial resolution of your complaint.
