Indigo · Domestic Flights

Indigo Domestic Flights: customer care and complaint escalation

Indigo customer care

Get this resolved

Pick the path that fits where you are.

Already have a complaint number from Indigo?

We’ll draft your escalation to the grievance officer at Indigo. You review it and send it.

Escalate my complaint

Starting from scratch?

The free Simply C2 app takes you from complaint to resolution.

  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
Get the Simply C2 app (Android)

Also in the app

  • History of all your complaints
  • Warranty Vault

Indigo Domestic Flights: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for Indigo Domestic Flights.

Troubleshooting tips

  • If your IndiGo flight is delayed, check the official IndiGo website or app for real-time updates. You can also call 0124-6173838 for immediate assistance. Keep your PNR handy for faster service.
  • If you encounter issues during web check-in, try clearing your browser cache or using the IndiGo mobile app. If the problem persists, contact customer support at customer.experience@goindigo.in with your booking details.
  • If you need to change or cancel your domestic flight, do so through the 'Manage Booking' section on the IndiGo website. For last-minute changes, call 0124-6173838 to speak with a representative. Be aware of applicable fees.
  • If you have special assistance requests (e.g., wheelchair, unaccompanied minor), inform IndiGo at least 48 hours before departure via customer.experience@goindigo.in or by calling 0124-6173838. Confirm at the airport counter upon arrival.
  • If you face issues with baggage (lost, delayed, or damaged), report immediately at the baggage services counter at the airport. For post-departure claims, email customer.experience@goindigo.in with your PNR, baggage tag number, and description.

Frequently asked questions

How do I get real-time updates on my IndiGo domestic flight status?

You can check real-time flight status on the official IndiGo website or mobile app. For immediate assistance, call 0124-6173838. Keep your PNR handy for faster service.

What should I do if I encounter issues during IndiGo web check-in?

Try clearing your browser cache or using the IndiGo mobile app. If the problem persists, contact customer support at customer.experience@goindigo.in with your booking details.

How can I change or cancel my IndiGo domestic flight?

You can manage changes or cancellations through the 'Manage Booking' section on the IndiGo website. For last-minute changes, call 0124-6173838. Be aware of applicable fees.

How to escalate a complaint with Indigo

If the first response isn’t good enough, here’s the path to a resolution.

IndiGo is India's largest airline. If you have an unresolved complaint, escalate through IndiGo's customer care, then to the Nodal Officer, and finally to the Ministry of Civil Aviation or AirSewa portal.

  1. Contact IndiGo Customer Care

    Reach out to IndiGo's customer care via email or phone for initial resolution of your complaint.

    Customer Care Email
    customer.experience@goindigo.in Primary email for complaints and feedback.
    Customer Relations Email
    customer.relations@goindigo.in Alternative email for escalation.
    Call Centre (India)
    0124-4973838 IndiGo call centre number.
    Call Centre (India)
    0124-6173838 Alternate call centre number.
    • Keep a record of your booking reference and all communications.
    • If your issue is not resolved, proceed to the next step.

  2. Escalate to Nodal Officer / Appellate Authority

    If customer care does not resolve your issue, escalate to IndiGo's Nodal Officer or Appellate Authority as per airline grievance redressal guidelines.

    Nodal Officer Email
    nodalofficer@goindigo.in Nodal Officer: Isha Gandhi.
    Nodal Officer Phone
    0124-4973838 Phone number for Nodal Officer (same as call centre).
    Appellate Authority Email
    NodalOfficer@goindigo.in Note: This email appears for Appellate Authority in one source, but likely same as Nodal Officer. Verify before use.
    • Mention that you have already contacted customer care and provide details.
    • If no response within a reasonable time, proceed to external escalation.
    We can draft this escalation for you →

  3. External Escalation to Ministry of Civil Aviation / AirSewa

    If IndiGo fails to resolve your complaint, escalate to the Ministry of Civil Aviation's Public Grievance Officer or use the AirSewa portal.

    Public Grievance Officer (Ministry of Civil Aviation)
    011-24610364 Shri Sudhansu Sekhar Mishra, Room No. C-27, Ministry of Civil Aviation.
    AirSewa Portal
    https://airsewa.gov.in/ Official portal for air travel grievances in India.
    • You can also file a complaint with the National Consumer Helpline (1915) or the Consumer Commission under CPA 2019.
    • Provide all previous correspondence and reference numbers.

Tips for a stronger escalation

  • Always keep a written record of your complaint, including dates, times, and names of representatives.
  • Clearly state your desired resolution (e.g., refund, compensation) and set a reasonable deadline.
  • If contacting via email, use a clear subject line like 'Complaint – [Booking Reference]'.
  • Escalate in a timely manner; do not wait too long between steps.
  • If you are not satisfied with the airline's response, you can approach the consumer court or sector regulator.
  • Use official channels like AirSewa for faster resolution of air travel issues.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

Get the Simply C2 app (Android)

All brands and logos are the property of the respective trademark owners. Simply C2 is not affiliated with the brands listed.