Troubleshooting tips and frequently asked questions for Hawkins Glassware.
Troubleshooting tips
Inspect glassware for chips or cracks before each use; discard damaged items to prevent breakage during cooking or cleaning.
Avoid sudden temperature changes: let hot glassware cool before washing, and do not place cold glassware in a hot oven.
Use a soft sponge and mild detergent for cleaning; avoid abrasive cleaners or steel wool that can scratch the glass.
For stubborn stains, soak in warm water with a little vinegar or baking soda, then gently scrub with a non-abrasive pad.
Store glassware with protective padding or separators to prevent scratches and accidental impacts.
Frequently asked questions
What should I do if my Hawkins glassware arrives damaged?
Contact Hawkins customer support immediately at enquiry@hawkinscookers.com with your order details and photos of the damage. They will guide you on replacement or refund as per warranty policy. Response time is typically within 24-48 business hours.
How do I escalate a persistent issue with Hawkins glassware?
If your issue is not resolved within 5 business days, email enquiry@hawkinscookers.com with 'ESCALATION' in the subject line and include your previous correspondence. A senior support representative will respond within 2 business days.
What is the turnaround time for Hawkins glassware warranty claims?
Warranty claims are processed within 7-10 business days after receipt of the damaged product and verification. You will be notified via email at each stage. For urgent queries, contact enquiry@hawkinscookers.com.
How to escalate a complaint with Hawkins
If the first response isn’t good enough, here’s the path to a resolution.
Hawkins Cookers Limited is an Indian pressure-cooker and cookware manufacturer. For product or order issues, start with Hawkins customer service (phone or email), then escalate to the company's Secretary & Nodal Officer if unresolved. If the company does not resolve the matter, use India's consumer-protection routes such as the National Consumer Helpline or a Consumer Commission under the Consumer Protection Act, 2019.
Contact Hawkins Customer Service
Reach Hawkins customer service by phone or email for product complaints, returns, or order issues. Keep your invoice, order number, and any photos of the defect ready.
Customer Service Phone (buyhawkins.in)
022-2444 0807
Monday–Friday 9:30 am to 5:30 pm; Saturday up to 1:30 pm, per Hawkins return policy page.
Customer Service Email
enquiry@hawkinscookers.com
Listed on Hawkins and buyhawkins.in contact pages for sales, service, and queries.
New Udyog Mandir II, Pitamber Lane, Mahim West, Mumbai, Maharashtra - 400016 Listed on buyhawkins.in contact page.
State the product, model, purchase date, invoice/order number, and the exact issue.
Ask for a complaint or reference number and note the date/time of the call.
Follow up in writing by email so you have a record of the complaint.
Escalate to the Secretary & Nodal Officer
If customer service does not resolve the issue within a reasonable time, escalate in writing to Hawkins' Secretary & Nodal Officer, citing your earlier complaint reference.
Secretary & Nodal Officer Email
cosec@hawkinscookers.com
Listed on Hawkins contact and investor information pages for grievances.
External escalation under India's consumer-protection framework
If Hawkins does not resolve the complaint, escalate to India's National Consumer Helpline or file before the appropriate Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline: call 1915 or file online at consumerhelpline.gov.in.
File a complaint before the District, State, or National Consumer Commission depending on the claim value, under the Consumer Protection Act, 2019.
For misleading advertisements or unfair trade practices, you may also flag the issue to the Central Consumer Protection Authority (CCPA).
Attach all prior correspondence, invoices, and the complaint reference numbers from Hawkins.
Tips for a stronger escalation
Always keep your invoice, warranty card, and product photos before complaining.
Ask for and record a complaint/reference number at every stage.
Prefer written communication (email) so you have a documented trail.
Give the company a reasonable deadline (e.g., 15 days) before escalating.
Escalate in order: customer service, then nodal officer, then external authorities.
Keep copies of all emails, call logs, and courier receipts.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
