Troubleshooting tips and frequently asked questions for Hawkins Cookware.
Troubleshooting tips
If food sticks to your Hawkins non-stick pan, avoid using metal utensils and high heat; instead, use wooden or silicone utensils and cook on low to medium heat. Re-season the pan by applying a thin layer of cooking oil and heating it gently for a few minutes.
For Hawkins pressure cookers that whistle excessively or take too long to build pressure, check the gasket (rubber ring) for wear or damage. Replace it if necessary. Also, ensure the vent pipe is clean and not blocked by food particles.
If your Hawkins pressure cooker lid is difficult to open after cooking, do not force it. Wait for the pressure to release completely (the safety valve should drop). If it's still stuck, gently tap the lid with a wooden spoon and try again.
To prevent discoloration or stains on stainless steel Hawkins cookware, avoid prolonged contact with salty or acidic foods. Wash with mild detergent and warm water, and dry immediately with a soft cloth.
If the handle of your Hawkins cookware becomes loose, tighten the screws regularly. If the handle is damaged, contact Hawkins customer service for a replacement handle kit.
Frequently asked questions
How do I fix a Hawkins pressure cooker that is not building pressure?
Check if the gasket is worn out or the vent pipe is blocked. Clean the vent pipe and replace the gasket if necessary. If the problem persists, contact Hawkins support at enquiry@hawkinscookers.com.
What is the turnaround time for Hawkins customer support?
Hawkins typically responds to customer inquiries within 2-3 business days. For urgent issues, email enquiry@hawkinscookers.com with your product details.
How can I escalate a complaint about a Hawkins product?
If your issue is not resolved within a week, you can escalate by emailing enquiry@hawkinscookers.com with 'Escalation' in the subject line and include your previous correspondence.
How to escalate a complaint with Hawkins
If the first response isn’t good enough, here’s the path to a resolution.
Hawkins Cookers Limited is an Indian pressure-cooker and cookware manufacturer. For product or order issues, start with Hawkins customer service (phone or email), then escalate to the company's Secretary & Nodal Officer if unresolved. If the company does not resolve the matter, use India's consumer-protection routes such as the National Consumer Helpline or a Consumer Commission under the Consumer Protection Act, 2019.
Contact Hawkins Customer Service
Reach Hawkins customer service by phone or email for product complaints, returns, or order issues. Keep your invoice, order number, and any photos of the defect ready.
Customer Service Phone (buyhawkins.in)
022-2444 0807
Monday–Friday 9:30 am to 5:30 pm; Saturday up to 1:30 pm, per Hawkins return policy page.
Customer Service Email
enquiry@hawkinscookers.com
Listed on Hawkins and buyhawkins.in contact pages for sales, service, and queries.
New Udyog Mandir II, Pitamber Lane, Mahim West, Mumbai, Maharashtra - 400016 Listed on buyhawkins.in contact page.
State the product, model, purchase date, invoice/order number, and the exact issue.
Ask for a complaint or reference number and note the date/time of the call.
Follow up in writing by email so you have a record of the complaint.
Escalate to the Secretary & Nodal Officer
If customer service does not resolve the issue within a reasonable time, escalate in writing to Hawkins' Secretary & Nodal Officer, citing your earlier complaint reference.
Secretary & Nodal Officer Email
cosec@hawkinscookers.com
Listed on Hawkins contact and investor information pages for grievances.
External escalation under India's consumer-protection framework
If Hawkins does not resolve the complaint, escalate to India's National Consumer Helpline or file before the appropriate Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline: call 1915 or file online at consumerhelpline.gov.in.
File a complaint before the District, State, or National Consumer Commission depending on the claim value, under the Consumer Protection Act, 2019.
For misleading advertisements or unfair trade practices, you may also flag the issue to the Central Consumer Protection Authority (CCPA).
Attach all prior correspondence, invoices, and the complaint reference numbers from Hawkins.
Tips for a stronger escalation
Always keep your invoice, warranty card, and product photos before complaining.
Ask for and record a complaint/reference number at every stage.
Prefer written communication (email) so you have a documented trail.
Give the company a reasonable deadline (e.g., 15 days) before escalating.
Escalate in order: customer service, then nodal officer, then external authorities.
Keep copies of all emails, call logs, and courier receipts.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
