Troubleshooting tips and frequently asked questions for Hawkins Gas Stove.
Troubleshooting tips
If your Hawkins cooker is showing signs of rust (e), clean with a mild abrasive and apply a thin coat of cooking oil after each use.
For rust on the base, avoid using steel wool; use a nylon scrubber and dry thoroughly.
If rust is extensive, discontinue use and contact Hawkins for advice on repair or replacement.
Frequently asked questions
How can I prevent rust on my Hawkins cooker?
Dry the cooker thoroughly after washing and apply a light coat of cooking oil. For persistent rust, contact enquiry@hawkinscookers.com.
Is rust covered under warranty?
Rust is typically not covered under warranty unless due to a manufacturing defect. Email enquiry@hawkinscookers.com with photos for assessment.
What is the turnaround for a rust-related warranty claim?
Hawkins will assess the claim within 5 business days of receiving your email. Resolution may take up to 14 business days.
How to escalate a complaint with Hawkins
If the first response isn’t good enough, here’s the path to a resolution.
Hawkins Cookers Limited is an Indian pressure-cooker and cookware manufacturer. For product or order issues, start with Hawkins customer service (phone or email), then escalate to the company's Secretary & Nodal Officer if unresolved. If the company does not resolve the matter, use India's consumer-protection routes such as the National Consumer Helpline or a Consumer Commission under the Consumer Protection Act, 2019.
Contact Hawkins Customer Service
Reach Hawkins customer service by phone or email for product complaints, returns, or order issues. Keep your invoice, order number, and any photos of the defect ready.
Customer Service Phone (buyhawkins.in)
022-2444 0807
Monday–Friday 9:30 am to 5:30 pm; Saturday up to 1:30 pm, per Hawkins return policy page.
Customer Service Email
enquiry@hawkinscookers.com
Listed on Hawkins and buyhawkins.in contact pages for sales, service, and queries.
New Udyog Mandir II, Pitamber Lane, Mahim West, Mumbai, Maharashtra - 400016 Listed on buyhawkins.in contact page.
State the product, model, purchase date, invoice/order number, and the exact issue.
Ask for a complaint or reference number and note the date/time of the call.
Follow up in writing by email so you have a record of the complaint.
Escalate to the Secretary & Nodal Officer
If customer service does not resolve the issue within a reasonable time, escalate in writing to Hawkins' Secretary & Nodal Officer, citing your earlier complaint reference.
Secretary & Nodal Officer Email
cosec@hawkinscookers.com
Listed on Hawkins contact and investor information pages for grievances.
External escalation under India's consumer-protection framework
If Hawkins does not resolve the complaint, escalate to India's National Consumer Helpline or file before the appropriate Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline: call 1915 or file online at consumerhelpline.gov.in.
File a complaint before the District, State, or National Consumer Commission depending on the claim value, under the Consumer Protection Act, 2019.
For misleading advertisements or unfair trade practices, you may also flag the issue to the Central Consumer Protection Authority (CCPA).
Attach all prior correspondence, invoices, and the complaint reference numbers from Hawkins.
Tips for a stronger escalation
Always keep your invoice, warranty card, and product photos before complaining.
Ask for and record a complaint/reference number at every stage.
Prefer written communication (email) so you have a documented trail.
Give the company a reasonable deadline (e.g., 15 days) before escalating.
Escalate in order: customer service, then nodal officer, then external authorities.
Keep copies of all emails, call logs, and courier receipts.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
