Eveready · India

Eveready customer care and complaint escalation, India

Eveready customer care

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  1. ComplainLog it once, in the app.
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How to escalate a complaint with Eveready

If the first response isn’t good enough, here’s the path to a resolution.

Eveready Industries India Limited is a leading Indian manufacturer of batteries, flashlights, and lighting solutions. For consumer complaints, the company provides customer care via phone and email, and has designated grievance/nodal officers for investor and privacy-related issues. If unresolved, consumers can escalate to India's National Consumer Helpline or file a complaint under the Consumer Protection Act, 2019.

  1. Contact Eveready Customer Care

    Reach out to Eveready's customer support for product assistance, complaints, or service inquiries. They offer a toll-free number and email support.

    Toll-Free Customer Care
    1800 102 4041 Mon-Sat, 9am-6pm (from indiacustomercare.com)
    Customer Support Phone
    033-2486 4961 Also listed on Eveready's official presence page
    Customer Care Email
    consumercare@eveready.co.in Official email from Eveready's website
    Alternate Customer Care Phone
    18002003445 Mentioned in SimplyC2 brand page
    • Keep your product details, purchase receipt, and a clear description of the issue ready before contacting.
    • If the issue is not resolved in the first call, note the complaint reference number and the name of the representative.

  2. Escalate to Grievance/Nodal Officer

    If customer care does not resolve your issue, escalate to Eveready's designated grievance officer or nodal officer. For investor grievances, the Company Secretary acts as the nodal officer.

    Company Secretary & Nodal Officer
    Mrs. Tehnaz Punwani Email: tehnazpunwani@eveready.co.in (from ZaubaCorp)
    Grievance Officer (Privacy)
    Head of Information Technology Refer to Eveready's Privacy Policy for details
    • For investor-related grievances, contact the Company Secretary at the registered office address.
    • For privacy-related complaints, refer to the Grievance Officer details in the Privacy Policy.
    • If you do not receive a satisfactory response within a reasonable time (usually 30 days), proceed to external escalation.
    We can draft this escalation for you →

  3. External Escalation via Consumer Protection Routes

    If Eveready fails to address your complaint, you can approach India's National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration
    • Before escalating externally, ensure you have a complete record of your complaint and all communications with Eveready.
    • You can file a complaint online at consumerhelpline.gov.in or call 1915.
    • For higher-value disputes, you may approach the District, State, or National Consumer Disputes Redressal Commission depending on the claim amount.

Tips for a stronger escalation

  • Always keep a record of your purchase (invoice, warranty card) and all communication with the company.
  • Start with the official customer care channels and escalate only if the issue remains unresolved.
  • Clearly state your desired resolution (replacement, refund, repair) when filing a complaint.
  • Use written communication (email) whenever possible to maintain a paper trail.
  • If you escalate to a consumer forum, file within the limitation period of two years from the date of the cause of action.
  • Consider using the Online Dispute Resolution (ODR) portal mentioned on Eveready's website for quicker resolution.

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