Troubleshooting tips and frequently asked questions for Eveready Lighting.
Troubleshooting tips
If your Eveready LED bulb flickers, first check if the bulb is properly screwed into the socket. Loose connections can cause intermittent power supply, leading to flickering. Tighten the bulb and try again.
For Eveready emergency lights or inverters that fail to charge, inspect the power cord and adapter for any damage. Also, ensure the outlet is working by testing with another device. If the issue persists, the battery may need replacement.
If an Eveready LED tube light does not turn on, check the starter and ballast (if applicable). For LED tubes with built-in drivers, ensure the voltage in your area is stable. Overvoltage can damage the driver, causing the light to fail.
When Eveready bulbs or tube lights produce a humming sound, it might be due to incompatible dimmer switches. Eveready recommends using only compatible dimmers. Replace the dimmer with a leading-edge or trailing-edge dimmer as per the product specification.
If your Eveready rechargeable torch or lantern is not holding charge, clean the charging contacts with a dry cloth. Dirty contacts can prevent proper charging. Also, avoid overcharging as it can reduce battery life.
Frequently asked questions
How do I troubleshoot flickering Eveready LED bulbs?
First, ensure the bulb is securely screwed into the socket. Loose connections can cause flickering. If the problem persists, check for voltage fluctuations in your area. For further assistance, contact Eveready consumer care at 18002003445 or email consumercare@eveready.co.in.
What should I do if my Eveready emergency light is not charging?
Inspect the power cord and adapter for any damage. Test the outlet with another device. If the issue continues, the battery may need replacement. Contact Eveready support at 18002003445 for service. Typical turnaround time for repair is 7-10 business days.
How can I get warranty service for my Eveready lighting product?
To get warranty service, contact Eveready consumer care at 18002003445 or email consumercare@eveready.co.in. Keep your purchase receipt handy. The service center will guide you through the process. Escalation can be done by requesting to speak with a senior customer service representative.
How to escalate a complaint with Eveready
If the first response isn’t good enough, here’s the path to a resolution.
Eveready Industries India Limited is a leading Indian manufacturer of batteries, flashlights, and lighting solutions. For consumer complaints, the company provides customer care via phone and email, and has designated grievance/nodal officers for investor and privacy-related issues. If unresolved, consumers can escalate to India's National Consumer Helpline or file a complaint under the Consumer Protection Act, 2019.
Contact Eveready Customer Care
Reach out to Eveready's customer support for product assistance, complaints, or service inquiries. They offer a toll-free number and email support.
Keep your product details, purchase receipt, and a clear description of the issue ready before contacting.
If the issue is not resolved in the first call, note the complaint reference number and the name of the representative.
Escalate to Grievance/Nodal Officer
If customer care does not resolve your issue, escalate to Eveready's designated grievance officer or nodal officer. For investor grievances, the Company Secretary acts as the nodal officer.
External Escalation via Consumer Protection Routes
If Eveready fails to address your complaint, you can approach India's National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
