Eveready Mosquito Racquets & Liquid Vaporisers: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Eveready Mosquito Racquets & Liquid Vaporisers.
Troubleshooting tips
If your Eveready mosquito racket is not producing a spark, check if the battery is properly inserted and has charge. If the battery is low, recharge it fully (for rechargeable models) or replace with a new one. Also, ensure the metal mesh is clean and free from debris.
For liquid vaporisers, if the liquid is not vaporizing, check if the refill bottle is properly inserted and the wick is in contact with the heating element. Ensure the device is plugged in and the switch is on. If the wick is dry, replace the refill.
If the vaporiser emits a burning smell, turn it off immediately. Let it cool, then check if the refill is leaking or if the heating element is damaged. Clean any residue and ensure the refill is not overfilled. If the smell persists, contact Eveready support.
If the mosquito racket's mesh is damaged or broken, do not use it as it may cause electric shock. Replace the racket or contact Eveready for spare parts. Always store the racket away from children and moisture.
For both products, if they fail to operate after troubleshooting, check the power source (for vaporisers) or battery contacts (for rackets). If issues persist, contact Eveready consumer care at 18002003445 or consumercare@eveready.co.in.
Frequently asked questions
How long does it take for Eveready to resolve a mosquito racket issue?
Eveready typically resolves issues within 7-10 business days after receiving your complaint. For faster assistance, contact our consumer care at 18002003445 or consumercare@eveready.co.in.
What is the escalation process for Eveready mosquito racket complaints?
If your issue is not resolved by the first level support, you can escalate by asking for a senior representative or by emailing consumercare@eveready.co.in with your complaint reference number. Our team will prioritize your case.
How can I contact Eveready for liquid vaporiser support?
You can reach Eveready's consumer care at 18002003445 (toll-free) or via email at consumercare@eveready.co.in. Our support hours are Monday to Saturday, 9 AM to 6 PM IST.
How to escalate a complaint with Eveready
If the first response isn’t good enough, here’s the path to a resolution.
Eveready Industries India Limited is a leading Indian manufacturer of batteries, flashlights, and lighting solutions. For consumer complaints, the company provides customer care via phone and email, and has designated grievance/nodal officers for investor and privacy-related issues. If unresolved, consumers can escalate to India's National Consumer Helpline or file a complaint under the Consumer Protection Act, 2019.
Contact Eveready Customer Care
Reach out to Eveready's customer support for product assistance, complaints, or service inquiries. They offer a toll-free number and email support.
Keep your product details, purchase receipt, and a clear description of the issue ready before contacting.
If the issue is not resolved in the first call, note the complaint reference number and the name of the representative.
Escalate to Grievance/Nodal Officer
If customer care does not resolve your issue, escalate to Eveready's designated grievance officer or nodal officer. For investor grievances, the Company Secretary acts as the nodal officer.
External Escalation via Consumer Protection Routes
If Eveready fails to address your complaint, you can approach India's National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
