Chetak · Electric Two-Wheelers

Chetak Electric Two-Wheelers: customer care and complaint escalation

Chetak customer care

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Chetak Electric Two-Wheelers: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for Chetak Electric Two-Wheelers.

Troubleshooting tips

  • If your Chetak electric scooter does not power on, ensure the battery is charged above 20% and the ignition key is turned to 'ON'. Check the kill switch on the right handlebar is not engaged.
  • For reduced range or slow acceleration, check tyre pressure (recommended: 32 psi front, 36 psi rear) and avoid aggressive throttle. Reset the scooter by turning it off, waiting 30 seconds, and restarting.
  • If the scooter shows a motor error or does not move, check for any error codes on the digital display. Refer to the owner's manual for code meanings. A common fix is to ensure the side stand is fully retracted.
  • If the charger does not charge the scooter, verify the charging port is clean and the charger LED turns red when connected. Try a different power outlet. If the LED stays green, the battery may be full or there is a charger fault.
  • For connectivity issues with the Chetak app, ensure Bluetooth and location are enabled on your phone, and the scooter is within 10 meters. Restart the app and re-pair.

Frequently asked questions

What should I do if my Chetak electric scooter does not start?

First, check if the battery has sufficient charge (above 20%). Ensure the ignition is on and the kill switch is not engaged. If the issue persists, contact Chetak support at 7709084000 or customersupport@chetak.com. Our support team will diagnose the issue and arrange service if needed.

How long does it take to get my Chetak electric scooter repaired?

Turnaround time depends on the issue. Minor repairs are typically completed within 24-48 hours. For major repairs, it may take 3-5 business days. You can track your service request through the Chetak app or by calling 7709084000.

How do I escalate a complaint about my Chetak electric scooter?

If your issue is not resolved within the expected timeframe, you can escalate by emailing customersupport@chetak.com with your service request number. Alternatively, call 7709084000 and ask for a supervisor. We aim to resolve all escalations within 24 hours.

How to escalate a complaint with Chetak

If the first response isn’t good enough, here’s the path to a resolution.

Chetak, Bajaj Auto's electric scooter brand, offers customer support via phone and email. For unresolved issues, escalate through their grievance mechanism and, if needed, approach India's consumer protection bodies.

  1. Contact Chetak Customer Care

    Reach out to Chetak's official support channels for assistance with product, service, or booking issues.

    Customer Care Phone
    7709084000 Available 9am-8pm
    Customer Care Email
    customersupport@chetak.com For refunds, service, and general queries
    • Keep your vehicle registration number, booking ID, and showroom details ready when contacting support.
    • If you have a TecPac subscription issue, mention it clearly and provide proof of purchase.

  2. Escalate to Bajaj Auto Customer Care / Grievance Officer

    If Chetak support does not resolve your issue, escalate to Bajaj Auto's central customer care or seek a grievance officer contact.

    Bajaj Auto Customer Care
    +91 7219821111 Bajaj Auto's central customer care number
    Bajaj Auto Email
    customerservice@bajajauto.co.in For escalations beyond Chetak support
    • Ask for a complaint reference number and the name of the representative handling your case.
    • If a grievance officer contact is not provided, request escalation to a senior team or the nodal officer.

  3. External Consumer Grievance Redressal

    If the company fails to resolve your complaint, approach India's consumer protection mechanisms.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints
    Consumer Helpline Website
    https://consumerhelpline.gov.in File complaint online
    • Before approaching external bodies, ensure you have a written complaint and proof of prior contact with the company.
    • You can file a complaint with the Consumer Commission under the Consumer Protection Act, 2019, depending on the claim value.
    • For safety-related defects, you may also report to the Ministry of Road Transport & Highways or the relevant authority.

Tips for a stronger escalation

  • Document all interactions: note dates, names, and reference numbers.
  • Keep copies of invoices, warranty cards, and service records.
  • Be clear and concise about the issue and the resolution you expect.
  • If the issue is not resolved, escalate in writing and mention your intent to approach consumer forums.
  • Use social media (e.g., X/Twitter) to tag @chetakofficial for faster response, but avoid sharing personal details publicly.
  • Check if your issue is covered under warranty or TecPac subscription before contacting support.

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