Asus · Monitor

Asus Monitor: customer care and complaint escalation

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Asus Monitor: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for Asus Monitor.

Troubleshooting tips

  • Check the power connection: Ensure the power cord is securely plugged into both the monitor and a working power outlet. Try a different power cord or outlet to rule out a faulty cable or socket.
  • Verify the input source: Press the Input Select button on the monitor and choose the correct source (HDMI, DisplayPort, VGA). Also, ensure the cable is firmly connected to both the monitor and the computer.
  • Adjust display settings: If the screen is blank or shows 'No Signal', try connecting the monitor to another device. If it works, the issue may be with your computer's graphics card or drivers. Update your graphics drivers.
  • Perform a hard reset: Unplug the monitor from power, hold the power button for 15 seconds, then plug it back in and turn it on. This can resolve temporary firmware glitches.
  • Test with a different cable: A damaged or incompatible cable can cause display issues. Try a different HDMI or DisplayPort cable that is known to work.

Frequently asked questions

How do I escalate a monitor repair issue with Asus India?

If your monitor issue is not resolved through standard troubleshooting, you can escalate by calling Asus India support at 1800-209-0365 or emailing rc_india@asus.com. Provide your monitor's serial number and a detailed description of the problem. An Asus representative will guide you through the next steps, which may include scheduling a repair or replacement.

What is the turnaround time for Asus monitor repair in India?

The turnaround time for monitor repair in India typically ranges from 5 to 10 business days after the product is received at an authorized service center. This may vary based on the complexity of the issue and parts availability. You will receive updates via email or phone.

What are the support contact details for Asus monitors in India?

For Asus monitor support in India, you can call 1800-209-0365 (toll-free) or email rc_india@asus.com. Support is available Monday to Saturday, 9:00 AM to 6:00 PM IST. You can also visit the Asus India support website for online chat and service center locations.

How to escalate a complaint with Asus

If the first response isn’t good enough, here’s the path to a resolution.

ASUS India provides customer support through toll-free numbers, email, and service centers. For unresolved issues, escalate to the Grievance Officer via email, and if needed, approach the National Consumer Helpline or Consumer Commission.

  1. Contact ASUS India Customer Care

    Reach out to ASUS India's primary support channels for assistance with product issues, repairs, or complaints.

    Toll-Free Customer Support
    1800-2090-365 Mon-Sat, 9am-6pm
    ASUS eShop Support
    1800-266-4416 Mon-Sat, 9am-6pm
    Commercial Support
    1800-2678-901 For commercial customers
    Email (Service Centers)
    RC_India@asus.com For service-related queries
    Official Support Page
    https://www.asus.com/in/support/ Access drivers, manuals, and troubleshooting
    • Keep your serial number, invoice, and details of the issue ready before contacting.
    • If the issue is not resolved, note the complaint/ticket number for future reference.

  2. Escalate to ASUS Grievance Officer

    If customer care fails to resolve your issue, escalate to the Grievance Officer via email.

    Grievance Officer Email
    ramyak@eid.Asus.co.in Mention your previous complaint details and ticket number
    • Clearly state the timeline of your complaint and the lack of resolution.
    • Attach copies of previous correspondence and proof of purchase.
    We can draft this escalation for you →

  3. External Consumer Grievance Redressal

    If ASUS does not resolve your complaint, approach India's consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free, available for consumer complaints
    Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration
    • File a complaint on the National Consumer Helpline portal or call 1915.
    • You can also approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, for claims above the prescribed limits.

Tips for a stronger escalation

  • Document every interaction: note dates, names, and reference numbers.
  • Be polite but firm; clearly state your desired resolution.
  • Use written communication (email) to maintain a paper trail.
  • If the issue is not resolved, escalate promptly to the next level.
  • Check ASUS's official website for updated contact details and service center locations.
  • For legal recourse, consult the Consumer Protection Act, 2019 guidelines.

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