Troubleshooting tips and frequently asked questions for Asus Smartphones.
Troubleshooting tips
If your Asus smartphone is overheating during charging, unplug it, remove any thick case, and charge in a cool, ventilated area. Avoid using it while charging and close background apps to reduce load.
For battery draining quickly, go to Settings > Battery and enable 'Battery Care' or 'Adaptive Battery' to limit background activity. Also, check for apps with high battery usage and restrict their background data.
If the phone freezes or becomes unresponsive, perform a forced restart by pressing and holding the power button for 10-15 seconds until the device vibrates and restarts. This clears temporary glitches without data loss.
If the touchscreen is not responding properly, clean the screen with a soft cloth and remove any screen protector. Also, ensure your hands are dry and not oily. If the issue persists, boot into Safe Mode to check if a third-party app is causing it.
For Wi-Fi connectivity issues, forget the network, restart your router, and reconnect. Also, ensure your phone's date and time are set to automatic, as incorrect settings can cause SSL errors.
Frequently asked questions
How do I troubleshoot battery drain on my Asus smartphone?
To troubleshoot battery drain, go to Settings > Battery and enable Battery Care or Adaptive Battery. Check which apps consume the most battery and restrict their background activity. Also, reduce screen brightness and turn off unused features like GPS and Bluetooth. If the issue persists, perform a factory reset after backing up your data.
What should I do if my Asus smartphone freezes or becomes unresponsive?
If your Asus smartphone freezes, perform a forced restart by pressing and holding the power button for 10-15 seconds until the device restarts. If the problem continues, boot into Safe Mode to check if a third-party app is causing it. If it works in Safe Mode, uninstall recently installed apps. If the issue persists, contact Asus support at 1800-209-0365 or email rc_india@asus.com for further assistance.
How can I contact Asus support in India for smartphone issues?
You can contact Asus support in India by calling 1800-209-0365 (toll-free) or emailing rc_india@asus.com. For faster service, have your model number and serial number ready. Typical turnaround time for repairs is 3-5 business days after the device is received at the service center.
How to escalate a complaint with Asus
If the first response isn’t good enough, here’s the path to a resolution.
ASUS India provides customer support through toll-free numbers, email, and service centers. For unresolved issues, escalate to the Grievance Officer via email, and if needed, approach the National Consumer Helpline or Consumer Commission.
Contact ASUS India Customer Care
Reach out to ASUS India's primary support channels for assistance with product issues, repairs, or complaints.
