Home / Directory / Asus / Monitor
Asus, India

Asus Monitor Customer Support - Information for India

Customer Support Website https://www.asus.com
Customer Support Toll-Free 1800-209-0365
Customer Support Email rc_india@asus.com
WhatsApp Support

Product Categories

Desktops Laptops & Tablets Monitor Motherboards Smartphones

How Simply C2 App Helps

Simply C2 helps you manage product support, complaints and useful services from one place.

🛡️
Warranty Vault Keep your product and warranty information organized and easily accessible.
📋
Log a Complaint Raise a complaint or service request and manage it through Simply C2.
⛽
Petrol Pumps Find nearby petrol pumps and useful fuel station information when you're on the road.
⚡
EV Chargers Find nearby EV charging points and useful charging station information.
Simply C2 App
Free · Always Will Be Download the Simply C2 App from Playstore Log this complaint once, track every escalation step, get notified the moment Asus responds.

Problems with information on this page?
Email: simply@simplyc2.com
WhatsApp: +91 11 3567 1082

All brands and logos are the property of the respective trademark owners

Asus Monitor

Troubleshooting tips and frequently asked questions for Asus Monitor.

Troubleshooting Tips

  • Check the power connection: Ensure the power cord is securely plugged into both the monitor and a working power outlet. Try a different power cord or outlet to rule out a faulty cable or socket.
  • Verify the input source: Press the Input Select button on the monitor and choose the correct source (HDMI, DisplayPort, VGA). Also, ensure the cable is firmly connected to both the monitor and the computer.
  • Adjust display settings: If the screen is blank or shows 'No Signal', try connecting the monitor to another device. If it works, the issue may be with your computer's graphics card or drivers. Update your graphics drivers.
  • Perform a hard reset: Unplug the monitor from power, hold the power button for 15 seconds, then plug it back in and turn it on. This can resolve temporary firmware glitches.
  • Test with a different cable: A damaged or incompatible cable can cause display issues. Try a different HDMI or DisplayPort cable that is known to work.

Frequently Asked Questions

How do I escalate a monitor repair issue with Asus India?

If your monitor issue is not resolved through standard troubleshooting, you can escalate by calling Asus India support at 1800-209-0365 or emailing rc_india@asus.com. Provide your monitor's serial number and a detailed description of the problem. An Asus representative will guide you through the next steps, which may include scheduling a repair or replacement.

What is the turnaround time for Asus monitor repair in India?

The turnaround time for monitor repair in India typically ranges from 5 to 10 business days after the product is received at an authorized service center. This may vary based on the complexity of the issue and parts availability. You will receive updates via email or phone.

What are the support contact details for Asus monitors in India?

For Asus monitor support in India, you can call 1800-209-0365 (toll-free) or email rc_india@asus.com. Support is available Monday to Saturday, 9:00 AM to 6:00 PM IST. You can also visit the Asus India support website for online chat and service center locations.

How to Escalate a Complaint with Asus

If the first response isn't good enough, here's the path to a resolution.

ASUS India provides customer support through toll-free numbers, email, and service centers. For unresolved issues, escalate to the Grievance Officer via email, and if needed, approach the National Consumer Helpline or Consumer Commission.

1

Contact ASUS India Customer Care

Reach out to ASUS India's primary support channels for assistance with product issues, repairs, or complaints.

Toll-Free Customer Support: 1800-2090-365 (Mon-Sat, 9am-6pm)
ASUS eShop Support: 1800-266-4416 (Mon-Sat, 9am-6pm)
Commercial Support: 1800-2678-901 (For commercial customers)
Email (Service Centers): RC_India@asus.com (For service-related queries)
Official Support Page: https://www.asus.com/in/support/ (Access drivers, manuals, and troubleshooting)
📌 Keep your serial number, invoice, and details of the issue ready before contacting.
📌 If the issue is not resolved, note the complaint/ticket number for future reference.
2

Escalate to ASUS Grievance Officer

If customer care fails to resolve your issue, escalate to the Grievance Officer via email.

Grievance Officer Email: ramyak@eid.Asus.co.in (Mention your previous complaint details and ticket number)
📌 Clearly state the timeline of your complaint and the lack of resolution.
📌 Attach copies of previous correspondence and proof of purchase.
3

External Consumer Grievance Redressal

If ASUS does not resolve your complaint, approach India's consumer protection authorities.

National Consumer Helpline: 1915 (Toll-free, available for consumer complaints)
Consumer Helpline Website: https://consumerhelpline.gov.in (Online complaint registration)
📌 File a complaint on the National Consumer Helpline portal or call 1915.
📌 You can also approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, for claims above the prescribed limits.

Tips for a stronger escalation

  • Document every interaction: note dates, names, and reference numbers.
  • Be polite but firm; clearly state your desired resolution.
  • Use written communication (email) to maintain a paper trail.
  • If the issue is not resolved, escalate promptly to the next level.
  • Check ASUS's official website for updated contact details and service center locations.
  • For legal recourse, consult the Consumer Protection Act, 2019 guidelines.
Track this escalation in the Simply C2 app instead of chasing emails