Home / Directory / Acer / Monitor
Acer, India

Acer Monitor Customer Support - Information for India

Customer Support Website https://www.acer.com
Customer Support Toll-Free 1800-11-6677
Customer Support Email ail.easycare@acer.com
WhatsApp Support

Product Categories

Appliances Desktops Laptops & Tablets Monitor Projectors

How Simply C2 App Helps

Simply C2 helps you manage product support, complaints and useful services from one place.

🛡️
Warranty Vault Keep your product and warranty information organized and easily accessible.
📋
Log a Complaint Raise a complaint or service request and manage it through Simply C2.
⛽
Petrol Pumps Find nearby petrol pumps and useful fuel station information when you're on the road.
⚡
EV Chargers Find nearby EV charging points and useful charging station information.
Simply C2 App
Free · Always Will Be Download the Simply C2 App from Playstore Log this complaint once, track every escalation step, get notified the moment Acer responds.

Problems with information on this page?
Email: simply@simplyc2.com
WhatsApp: +91 11 3567 1082

All brands and logos are the property of the respective trademark owners

Acer Monitor

Troubleshooting tips and frequently asked questions for Acer Monitor.

Troubleshooting Tips

  • If your Acer monitor shows 'No Signal', check the video cable connection (HDMI/DisplayPort/VGA) at both the monitor and the computer; try a different cable or port.
  • For flickering or unstable image, adjust the refresh rate in your computer's display settings to match the monitor's native specification (e.g., 60Hz, 144Hz).
  • If the screen remains black but the power LED is on, perform a hard reset: unplug the monitor from power, hold the power button for 15 seconds, then reconnect and turn on.
  • For distorted colors, use the monitor's OSD menu to reset to factory defaults and ensure the correct color profile is selected in your operating system.
  • If the monitor is not detected by your computer, update your graphics card drivers and check if the monitor appears in Device Manager (Windows) or System Information (macOS).

Frequently Asked Questions

What should I do if my Acer monitor has no power?

Ensure the power cord is securely connected to both the monitor and a working outlet. Try a different power cable or outlet. If the power LED still doesn't light up, contact Acer support at 1800-11-6677 or ail.easycare@acer.com for further assistance.

How long does Acer monitor repair take in India?

Standard turnaround time for Acer monitor repair in India is typically 3-5 business days after the product is received at the service center. However, this may vary based on parts availability and location. You can track your repair status by calling 1800-11-6677.

How do I escalate a monitor issue if not resolved?

If your monitor issue is not resolved within the expected timeframe, you can escalate by emailing ail.easycare@acer.com with your service request number and details. Alternatively, call 1800-11-6677 and ask for a supervisor.

How to Escalate a Complaint with Acer

If the first response isn't good enough, here's the path to a resolution.

Acer India provides multiple customer support channels including phone, email, WhatsApp, and chat. For unresolved issues, escalation can be made to the Grievance/Nodal Officer via email. If the issue remains unresolved, consumers can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.

1

Contact Acer India Customer Care

Reach out to Acer's primary support channels for product issues, service requests, or complaints. Use the official phone number, email, or WhatsApp for assistance.

Customer Care Phone: 080-62346677 (Mon-Sun 9am-10pm (from Acer India Official Store))
Customer Care Email: AcerIndia.Enquiries@acer.com (Official email from Acer India Official Store)
WhatsApp Chat: +916366800400 (Support via WhatsApp from Acer India Official Store)
Toll-Free Number: 1800 895 6299 (Mon-Fri 8:30am-5:30pm (from Acer community post))
Service Email (Aegis): acersupport@in.aegisglobal.com (Complaint registration email for service centers)
📌 Have your product serial number or SNID ready for faster assistance.
📌 If you purchased from the Acer India eStore, you can also use the contact details provided in the order confirmation.
2

Escalate to Grievance/Nodal Officer

If the issue is not resolved by customer care, escalate to Acer India's Grievance Officer or Nodal Officer via email.

Grievance Officer Email: c.vijay@acer.com (Name: C. Vijay, Director – Customer Support (from Acer India eStore Terms of Use))
Nodal Officer Email: c.vijay@acer.com (Name: Mr. Narayana Raju (from Acer India eStore Terms of Use) – email listed as c.vijay@acer.com)
Nodal Officer Fax: +91-80-4070-8866 (Fax number for Nodal Officer (from Acer India eStore Terms of Use))
Nodal Officer Fax (Alternate): +91-80-4070-8700 (Alternate fax number for Nodal Officer (from Acer India eStore Terms of Use))
📌 Mention your previous complaint reference number and provide all relevant details.
📌 If the issue is related to the Acer India eStore, you may also email acerindia.enquiries@acer.com for escalation.
3

External Consumer Forum / Regulator

If Acer fails to resolve your complaint, escalate to India's consumer protection mechanisms: National Consumer Helpline or Consumer Commission under CPA 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints)
National Consumer Helpline Website: https://consumerhelpline.gov.in (Online complaint registration portal)
📌 You can file a complaint online at consumerhelpline.gov.in or call 1915.
📌 For e-commerce or service issues, you may also approach the Consumer Commission under the Consumer Protection Act, 2019.
📌 Keep all documentation, including emails, receipts, and service reports, as evidence.

Tips for a stronger escalation

  • Always keep a record of your product serial number, purchase invoice, and all communication with customer support.
  • Clearly explain the issue and provide any reference numbers given by Acer support.
  • If the first contact does not resolve the issue, politely ask for escalation to a senior team or grievance officer.
  • Use official channels only; be cautious of third-party numbers that may not be authorized.
  • If you are not satisfied with the resolution, file a complaint with the National Consumer Helpline within the prescribed time limits.
  • For legal recourse, you can approach the District Consumer Disputes Redressal Commission if the claim value is within its pecuniary jurisdiction.
Track this escalation in the Simply C2 app instead of chasing emails