Asus · India

Asus customer care and complaint escalation, India

Asus customer care

Get this resolved

Pick the path that fits where you are.

Already have a complaint number from Asus?

We’ll draft your escalation to the grievance officer at Asus. You review it and send it.

Escalate my complaint

Starting from scratch?

The free Simply C2 app takes you from complaint to resolution.

  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
Get the Simply C2 app (Android)

Also in the app

  • History of all your complaints
  • Warranty Vault

How to escalate a complaint with Asus

If the first response isn’t good enough, here’s the path to a resolution.

ASUS India provides customer support through toll-free numbers, email, and service centers. For unresolved issues, escalate to the Grievance Officer via email, and if needed, approach the National Consumer Helpline or Consumer Commission.

  1. Contact ASUS India Customer Care

    Reach out to ASUS India's primary support channels for assistance with product issues, repairs, or complaints.

    Toll-Free Customer Support
    1800-2090-365 Mon-Sat, 9am-6pm
    ASUS eShop Support
    1800-266-4416 Mon-Sat, 9am-6pm
    Commercial Support
    1800-2678-901 For commercial customers
    Email (Service Centers)
    RC_India@asus.com For service-related queries
    Official Support Page
    https://www.asus.com/in/support/ Access drivers, manuals, and troubleshooting
    • Keep your serial number, invoice, and details of the issue ready before contacting.
    • If the issue is not resolved, note the complaint/ticket number for future reference.

  2. Escalate to ASUS Grievance Officer

    If customer care fails to resolve your issue, escalate to the Grievance Officer via email.

    Grievance Officer Email
    ramyak@eid.Asus.co.in Mention your previous complaint details and ticket number
    • Clearly state the timeline of your complaint and the lack of resolution.
    • Attach copies of previous correspondence and proof of purchase.
    We can draft this escalation for you →

  3. External Consumer Grievance Redressal

    If ASUS does not resolve your complaint, approach India's consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free, available for consumer complaints
    Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration
    • File a complaint on the National Consumer Helpline portal or call 1915.
    • You can also approach the Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, for claims above the prescribed limits.

Tips for a stronger escalation

  • Document every interaction: note dates, names, and reference numbers.
  • Be polite but firm; clearly state your desired resolution.
  • Use written communication (email) to maintain a paper trail.
  • If the issue is not resolved, escalate promptly to the next level.
  • Check ASUS's official website for updated contact details and service center locations.
  • For legal recourse, consult the Consumer Protection Act, 2019 guidelines.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

Get the Simply C2 app (Android)

All brands and logos are the property of the respective trademark owners. Simply C2 is not affiliated with the brands listed.