Adani Total energies · Biogas

Adani Total energies Biogas: customer care and complaint escalation

Adani Total energies customer care

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Adani Total energies Biogas: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for Adani Total energies Biogas.

Troubleshooting tips

  • If your biogas plant produces low flame, check for blockages in the pipeline and ensure the gas pressure is adequate. Clean the filters and vents regularly.
  • For unpleasant odor from the biogas unit, inspect for leaks in the gas holder and pipes. Use soap water to detect leaks and tighten connections.
  • If the biogas flame is yellow or sooty, adjust the air-to-gas ratio on the burner. Ensure the gas is sufficiently purified and moisture-free.
  • In case of low gas production, maintain the feedstock ratio (e.g., cow dung and water) and keep the digester temperature stable, especially during winter.
  • If the biogas plant is not igniting, check the pilot light and ensure the gas valve is open. Also, verify that the gas storage is not empty.

Frequently asked questions

How do I troubleshoot low gas production in my Adani Total Energies biogas plant?

Low gas production can be due to imbalanced feedstock, low temperature, or blockage. Ensure you maintain the correct ratio of organic waste and water, keep the digester warm (especially in winter), and regularly clean the inlet and outlet pipes. If the issue persists, contact Adani Total Energies support at 1800 2335 5555 or customercare.gas@adani.com.

What should I do if there is a gas leak in my biogas system?

Immediately turn off the gas supply and ventilate the area. Do not use any open flames or electrical switches. Check all connections and the gas holder for leaks using soap water. If you cannot fix the leak, call Adani Total Energies emergency support at 1800 2335 5555. Our team will assist you promptly.

How can I get technical support for my biogas unit?

You can reach Adani Total Energies customer care via phone at 1800 2335 5555 or email at customercare.gas@adani.com. Our support team is available to help with troubleshooting, maintenance, and any other queries. For urgent issues, we aim to respond within 24 hours.

How to escalate a complaint with Adani Total energies

If the first response isn’t good enough, here’s the path to a resolution.

Adani Total Gas Ltd (ATGL) is a city gas distribution company in India, a joint venture between Adani Group and TotalEnergies. For customer support, ATGL provides a helpline, email, and a grievance officer. Escalation options include nodal officers and external consumer forums.

  1. Primary Customer Care

    Reach out to Adani Total Gas customer care for complaints, queries, or service issues. Use the toll-free helpline or email.

    Helpline (toll-free)
    1800-233-8888 Toll-free number for customer support (from DownRightNow).
    Email
    customercare.gas@adani.com For customer care queries and complaints (from DownRightNow).
    Helpline (local)
    079 4754 5252 Adani Gas helpline number (from official contact page).
    Email (Grievance Officer)
    atgl-grievance-officer@adani.com For escalating complaints to the grievance officer (from official contact page).
    • Keep your consumer number, booking ID, or complaint reference number ready when contacting support.
    • If the issue is urgent, call the helpline rather than emailing.

  2. Escalation to Nodal/Grievance Officer

    If the primary support does not resolve your issue, escalate to the grievance or nodal officer at Adani Total Gas.

    Nodal Officer Helpline
    079-47545252 Nodal Officer available 7 days (from official contact page).
    Email (Grievance Officer)
    atgl-grievance-officer@adani.com Use this email for formal escalation to the grievance officer.
    • Clearly state your complaint reference number and the previous attempts made.
    • If you have not received a satisfactory response within 48 hours, escalate to the nodal officer.
    We can draft this escalation for you →

  3. External Regulatory / Consumer Forum

    If the company fails to resolve your complaint, approach India's consumer protection mechanisms or sector regulators.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints in India.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online portal for filing consumer complaints.
    • You can file a complaint online at consumerhelpline.gov.in or call 1915.
    • For issues related to city gas distribution, you may also approach the Petroleum and Natural Gas Regulatory Board (PNGRB) if applicable.
    • As a last resort, you can file a case with the Consumer Commission under the Consumer Protection Act, 2019.

Tips for a stronger escalation

  • Always keep a record of your complaint reference number and all correspondence.
  • Start with the primary helpline and escalate only if the issue is not resolved in a reasonable time.
  • Clearly explain your issue and the resolution you expect.
  • If you escalate, mention the previous complaint reference numbers and dates.
  • Use written communication (email) for formal complaints to have a paper trail.
  • If approaching a consumer forum, gather all evidence: bills, receipts, and communication logs.

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