Adani Total energies · Compressed Natural Gas (CNG)

Adani Total energies Compressed Natural Gas (CNG): customer care and complaint escalation

Adani Total energies customer care

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Adani Total energies Compressed Natural Gas (CNG): troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for Adani Total energies Compressed Natural Gas (CNG).

Troubleshooting tips

  • If your CNG vehicle fails to start, check the fuel gauge to ensure there is sufficient CNG in the tank. If the tank is empty, refill at the nearest Adani Total Energies CNG station.
  • If you notice a strong smell of gas near the vehicle, immediately turn off the engine, close the cylinder valve if accessible, and move away from the vehicle. Contact Adani Total Energies customer care at 1800 2335 5555 for emergency assistance.
  • If the vehicle's engine performance is poor or there is a sudden drop in power, the CNG filter may be clogged. Consult a certified mechanic to inspect and replace the filter as per manufacturer recommendations.
  • If the CNG cylinder pressure gauge shows a rapid drop or inconsistent readings, there might be a leak in the fuel line. Do not operate the vehicle and have it inspected by a qualified technician immediately.
  • If you experience difficulty in refueling at a station, ensure the nozzle is properly inserted and the vehicle's fuel receptacle is clean. If the issue persists, inform the station attendant or contact Adani Total Energies support.

Frequently asked questions

What should I do if I smell gas near my CNG vehicle?

Immediately turn off the engine, close the cylinder valve if accessible, and move away from the vehicle. Do not smoke or operate any electrical switches. Contact Adani Total Energies customer care at 1800 2335 5555 for emergency assistance.

How can I troubleshoot a sudden drop in power in my CNG vehicle?

A sudden drop in power may indicate a clogged CNG filter or a problem with the fuel system. Have a certified mechanic inspect the filter and fuel lines. If the issue persists, contact Adani Total Energies support for guidance.

What is the turnaround time for CNG cylinder inspection or replacement?

Cylinder inspection and replacement are typically handled by authorized service centers. The turnaround time may vary based on the service center and availability of parts. For specific timelines, contact Adani Total Energies customer care at 1800 2335 5555 or email customercare.gas@adani.com.

How to escalate a complaint with Adani Total energies

If the first response isn’t good enough, here’s the path to a resolution.

Adani Total Gas Ltd (ATGL) is a city gas distribution company in India, a joint venture between Adani Group and TotalEnergies. For customer support, ATGL provides a helpline, email, and a grievance officer. Escalation options include nodal officers and external consumer forums.

  1. Primary Customer Care

    Reach out to Adani Total Gas customer care for complaints, queries, or service issues. Use the toll-free helpline or email.

    Helpline (toll-free)
    1800-233-8888 Toll-free number for customer support (from DownRightNow).
    Email
    customercare.gas@adani.com For customer care queries and complaints (from DownRightNow).
    Helpline (local)
    079 4754 5252 Adani Gas helpline number (from official contact page).
    Email (Grievance Officer)
    atgl-grievance-officer@adani.com For escalating complaints to the grievance officer (from official contact page).
    • Keep your consumer number, booking ID, or complaint reference number ready when contacting support.
    • If the issue is urgent, call the helpline rather than emailing.

  2. Escalation to Nodal/Grievance Officer

    If the primary support does not resolve your issue, escalate to the grievance or nodal officer at Adani Total Gas.

    Nodal Officer Helpline
    079-47545252 Nodal Officer available 7 days (from official contact page).
    Email (Grievance Officer)
    atgl-grievance-officer@adani.com Use this email for formal escalation to the grievance officer.
    • Clearly state your complaint reference number and the previous attempts made.
    • If you have not received a satisfactory response within 48 hours, escalate to the nodal officer.
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  3. External Regulatory / Consumer Forum

    If the company fails to resolve your complaint, approach India's consumer protection mechanisms or sector regulators.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints in India.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online portal for filing consumer complaints.
    • You can file a complaint online at consumerhelpline.gov.in or call 1915.
    • For issues related to city gas distribution, you may also approach the Petroleum and Natural Gas Regulatory Board (PNGRB) if applicable.
    • As a last resort, you can file a case with the Consumer Commission under the Consumer Protection Act, 2019.

Tips for a stronger escalation

  • Always keep a record of your complaint reference number and all correspondence.
  • Start with the primary helpline and escalate only if the issue is not resolved in a reasonable time.
  • Clearly explain your issue and the resolution you expect.
  • If you escalate, mention the previous complaint reference numbers and dates.
  • Use written communication (email) for formal complaints to have a paper trail.
  • If approaching a consumer forum, gather all evidence: bills, receipts, and communication logs.

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