Adani Total energies Liquefied Natural Gas (LNG): troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Adani Total energies Liquefied Natural Gas (LNG).
Troubleshooting tips
If you notice a drop in gas pressure or flow, check if the LNG tank level is low and schedule a refill. Also, inspect the pressure regulator for any blockages or damage.
For unusual odors, immediately close the main gas valve, ventilate the area, and contact Adani Total Energies emergency helpline at 1800 2335 5555. Do not operate any electrical switches.
If the gas stove or appliance fails to ignite, ensure the gas supply valve is open and the igniter is clean. If the issue persists, check for any leaks using soap water on the connections.
In case of a gas leak, turn off the main valve, avoid creating sparks, and evacuate the area. Call the emergency number and follow the instructions from the support team.
If you experience inconsistent flame or soot formation, the burner may need cleaning. Also, check if the air-to-gas mixture is correct and contact support if the issue continues.
Frequently asked questions
How do I detect a gas leak in my LNG connection?
If you suspect a leak, apply soap water to the connections. If bubbles form, there is a leak. Immediately close the main valve, ventilate the area, and call Adani Total Energies at 1800 2335 5555 for emergency assistance.
What should I do if my LNG appliance is not working?
First, check if the gas supply is on and the tank has gas. Clean the burner and igniter. If the issue persists, contact customer care at 1800 2335 5555 or email customercare.gas@adani.com. A technician will be dispatched within 24-48 hours.
How long does it take for a refill or maintenance request?
Refill requests are typically processed within 48 hours. For maintenance, a technician visit is scheduled within 24-48 hours. For urgent issues, call 1800 2335 5555 for priority support.
How to escalate a complaint with Adani Total energies
If the first response isn’t good enough, here’s the path to a resolution.
Adani Total Gas Ltd (ATGL) is a city gas distribution company in India, a joint venture between Adani Group and TotalEnergies. For customer support, ATGL provides a helpline, email, and a grievance officer. Escalation options include nodal officers and external consumer forums.
Primary Customer Care
Reach out to Adani Total Gas customer care for complaints, queries, or service issues. Use the toll-free helpline or email.
Helpline (toll-free)
1800-233-8888
Toll-free number for customer support (from DownRightNow).
