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Adani Total energies, India

Adani Total energies Customer Support - Information for India

Customer Support Website https://www.adanigas.com
Customer Support Toll-Free 1800 2335 5555
Customer Support Email customercare.gas@adani.com

Product Categories

Biofuels Compressed Natural Gas (CNG) Liquefied Natural Gas (LNG) Piped Natural Gas (PNG)

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How to Escalate a Complaint with Adani Total energies

If the first response isn't good enough, here's the path to a resolution.

Adani Total Gas Ltd (ATGL) is a city gas distribution company in India, a joint venture between Adani Group and TotalEnergies. For customer support, ATGL provides a helpline, email, and a grievance officer. Escalation options include nodal officers and external consumer forums.

1

Primary Customer Care

Reach out to Adani Total Gas customer care for complaints, queries, or service issues. Use the toll-free helpline or email.

Helpline (toll-free): 1800-233-8888 (Toll-free number for customer support (from DownRightNow).)
Email: customercare.gas@adani.com (For customer care queries and complaints (from DownRightNow).)
Helpline (local): 079 4754 5252 (Adani Gas helpline number (from official contact page).)
Email (Grievance Officer): atgl-grievance-officer@adani.com (For escalating complaints to the grievance officer (from official contact page).)
📌 Keep your consumer number, booking ID, or complaint reference number ready when contacting support.
📌 If the issue is urgent, call the helpline rather than emailing.
2

Escalation to Nodal/Grievance Officer

If the primary support does not resolve your issue, escalate to the grievance or nodal officer at Adani Total Gas.

Nodal Officer Helpline: 079-47545252 (Nodal Officer available 7 days (from official contact page).)
Email (Grievance Officer): atgl-grievance-officer@adani.com (Use this email for formal escalation to the grievance officer.)
📌 Clearly state your complaint reference number and the previous attempts made.
📌 If you have not received a satisfactory response within 48 hours, escalate to the nodal officer.
3

External Regulatory / Consumer Forum

If the company fails to resolve your complaint, approach India's consumer protection mechanisms or sector regulators.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints in India.)
National Consumer Helpline Website: https://consumerhelpline.gov.in (Online portal for filing consumer complaints.)
📌 You can file a complaint online at consumerhelpline.gov.in or call 1915.
📌 For issues related to city gas distribution, you may also approach the Petroleum and Natural Gas Regulatory Board (PNGRB) if applicable.
📌 As a last resort, you can file a case with the Consumer Commission under the Consumer Protection Act, 2019.

Tips for a stronger escalation

  • Always keep a record of your complaint reference number and all correspondence.
  • Start with the primary helpline and escalate only if the issue is not resolved in a reasonable time.
  • Clearly explain your issue and the resolution you expect.
  • If you escalate, mention the previous complaint reference numbers and dates.
  • Use written communication (email) for formal complaints to have a paper trail.
  • If approaching a consumer forum, gather all evidence: bills, receipts, and communication logs.
Track this escalation in the Simply C2 app instead of chasing emails