Adani Total energies · India

Adani Total energies customer care and complaint escalation, India

Adani Total energies customer care

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How to escalate a complaint with Adani Total energies

If the first response isn’t good enough, here’s the path to a resolution.

Adani Total Gas Ltd (ATGL) is a city gas distribution company in India, a joint venture between Adani Group and TotalEnergies. For customer support, ATGL provides a helpline, email, and a grievance officer. Escalation options include nodal officers and external consumer forums.

  1. Primary Customer Care

    Reach out to Adani Total Gas customer care for complaints, queries, or service issues. Use the toll-free helpline or email.

    Helpline (toll-free)
    1800-233-8888 Toll-free number for customer support (from DownRightNow).
    Email
    customercare.gas@adani.com For customer care queries and complaints (from DownRightNow).
    Helpline (local)
    079 4754 5252 Adani Gas helpline number (from official contact page).
    Email (Grievance Officer)
    atgl-grievance-officer@adani.com For escalating complaints to the grievance officer (from official contact page).
    • Keep your consumer number, booking ID, or complaint reference number ready when contacting support.
    • If the issue is urgent, call the helpline rather than emailing.

  2. Escalation to Nodal/Grievance Officer

    If the primary support does not resolve your issue, escalate to the grievance or nodal officer at Adani Total Gas.

    Nodal Officer Helpline
    079-47545252 Nodal Officer available 7 days (from official contact page).
    Email (Grievance Officer)
    atgl-grievance-officer@adani.com Use this email for formal escalation to the grievance officer.
    • Clearly state your complaint reference number and the previous attempts made.
    • If you have not received a satisfactory response within 48 hours, escalate to the nodal officer.
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  3. External Regulatory / Consumer Forum

    If the company fails to resolve your complaint, approach India's consumer protection mechanisms or sector regulators.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints in India.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online portal for filing consumer complaints.
    • You can file a complaint online at consumerhelpline.gov.in or call 1915.
    • For issues related to city gas distribution, you may also approach the Petroleum and Natural Gas Regulatory Board (PNGRB) if applicable.
    • As a last resort, you can file a case with the Consumer Commission under the Consumer Protection Act, 2019.

Tips for a stronger escalation

  • Always keep a record of your complaint reference number and all correspondence.
  • Start with the primary helpline and escalate only if the issue is not resolved in a reasonable time.
  • Clearly explain your issue and the resolution you expect.
  • If you escalate, mention the previous complaint reference numbers and dates.
  • Use written communication (email) for formal complaints to have a paper trail.
  • If approaching a consumer forum, gather all evidence: bills, receipts, and communication logs.

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