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Statiq, India

Statiq Hardware Solutions (AC & DC Chargers) Customer Support - Information for India

Customer Support Website https://statiq.in
Customer Support Toll-Free +91 8070743743
Customer Support Email [email protected]

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Statiq Hardware Solutions (AC & DC Chargers)

Troubleshooting tips and frequently asked questions for Statiq Hardware Solutions (AC & DC Chargers).

Troubleshooting Tips

  • If your Statiq AC charger is not charging, check the wall outlet and the charging cable for any damage. Ensure the charger is properly plugged in and the LED indicator is lit. If the LED is off, try a different outlet.
  • For DC fast chargers, verify that the vehicle's charging port is clean and free of debris. Also, ensure the charger's connector is fully inserted and locked. If the charger fails to initiate, restart the charging session from the Statiq app.
  • If you encounter a communication error between the charger and your vehicle, try resetting the charger by turning it off and on after 30 seconds. If the issue persists, contact Statiq support with the error code displayed on the charger's screen.
  • In case of a power surge or outage, check the charger's circuit breaker. If it has tripped, reset it. If the charger still does not power on, contact Statiq support for further assistance.
  • For network connectivity issues with smart chargers, ensure the charger is within range of your Wi-Fi or has a strong cellular signal. Restart the charger and check the Statiq app for firmware updates.

Frequently Asked Questions

What should I do if my Statiq AC charger is not charging my vehicle?

First, check the power source and cable connections. Ensure the charger is plugged in and the LED is on. If the issue persists, try a different outlet. If the charger still does not work, contact Statiq support at [email protected] or +91 8070743743 for troubleshooting. Our typical turnaround time for support is 24-48 hours.

How do I reset my Statiq DC fast charger?

To reset your Statiq DC fast charger, turn it off and wait for 30 seconds, then turn it back on. If the issue continues, check the error code on the display and contact Statiq support at [email protected] or +91 8070743743. We will guide you through the next steps.

What is the escalation process for unresolved hardware issues?

If your issue is not resolved within 48 hours, you can escalate by emailing [email protected] with your ticket number. Our senior technical team will prioritize your case. For urgent matters, call +91 8070743743. We aim to resolve escalated issues within 72 hours.

How to Escalate a Complaint with Statiq

If the first response isn't good enough, here's the path to a resolution.

Statiq is an Indian EV charging network company headquartered in Gurugram, Haryana. For customer support, refunds, or grievances, users can reach out via phone or email. Escalation options include the company's grievance officer for data privacy and external consumer forums for unresolved issues.

1

Contact Statiq Customer Support

Reach out to Statiq's primary customer care for general queries, support, or refund requests. They provide phone and email support.

Customer Care Phone: +91 8070743743 (Available for support and refund requests.)
General Enquiry Email: [email protected] (For general enquiries and partnerships.)
Refund/Charge Email: [email protected] (For refund requests and charging-related queries.)
📌 Keep your transaction details, user ID, and charger location handy when contacting support.
📌 If you are requesting a refund, note that refunds are typically processed within 6 months of purchase.
2

Escalate to Grievance Officer

If customer support does not resolve your issue, escalate to Statiq's Grievance Redressal Officer, especially for data privacy or compliance concerns.

Grievance Redressal Email: [email protected] (For data privacy and grievance redressal.)
📌 The Grievance Redressal Officer is Robin Dahiya (as per privacy policy).
📌 For compliance-related issues, you may also contact the Company Secretary, Megha Tibrewal, but no direct contact is provided in the snippets.
3

External Consumer Escalation

If Statiq fails to resolve your complaint, escalate to India's consumer protection authorities under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints.)
Consumer Helpline Website: https://consumerhelpline.gov.in (Online complaint registration portal.)
📌 You can file a complaint online at the Consumer Helpline website or call 1915.
📌 For unresolved issues, you may approach the District Consumer Disputes Redressal Commission (DCDRC) for claims up to ₹50 lakh.
📌 Since Statiq is an EV charging service, sector-specific regulators like the Ministry of Power or BIS may also be relevant, but the general consumer route is recommended.

Tips for a stronger escalation

  • Always keep records of your communication, including emails, call logs, and transaction receipts.
  • Clearly state your complaint and desired resolution when contacting customer support.
  • If the issue is not resolved at the first level, escalate in writing to the grievance officer.
  • Use the National Consumer Helpline (1915) for guidance before filing a formal consumer complaint.
  • Check Statiq's terms of service and privacy policy for specific refund and grievance procedures.
  • Be persistent and polite; escalation may require multiple follow-ups.
Track this escalation in the Simply C2 app instead of chasing emails