Statiq, India

Statiq Software Solutions (CSMS Customer Support - Information for India

Customer Support Website https://statiq.in

Customer Support Toll-Free +91 8070743743

Customer Support Email [email protected]

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Charging App EV Chargers Software Solutions (CSMS White Label)

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Email: [email protected]
WhatsApp: +91 11 3567 1082

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Statiq Software Solutions (CSMS

Troubleshooting tips and frequently asked questions for Statiq Software Solutions (CSMS.

Troubleshooting Tips

If the CSMS dashboard fails to load, clear your browser cache and disable any ad-blockers or VPNs, then refresh the page. If the issue persists, try accessing the dashboard from an incognito window or a different browser.
For real-time charging data not updating, check your internet connection and ensure that the charging station's SIM card has an active data plan. You can also verify the station's connectivity status in the CSMS under 'Device Management'.
If you encounter errors during firmware updates, ensure the charging station is powered on and has a stable network connection. Try re-uploading the firmware file, and if the issue continues, contact Statiq support with the error code and station ID.
When facing issues with remote start/stop commands, confirm that the charging station is online and not in a fault state. Also, check if the user has the correct permissions in the CSMS. If commands still fail, reset the station's communication module.

Frequently Asked Questions

How do I troubleshoot CSMS dashboard loading issues?

Clear your browser cache, disable ad-blockers/VPNs, and try incognito mode. If the issue persists, contact Statiq support at [email protected] or +91 8070743743 for further assistance. Typical resolution time is within 24 hours.

What should I do if real-time charging data is not updating in the CSMS?

Check your internet connection and the charging station's SIM card data plan. Verify station connectivity in the CSMS under 'Device Management'. If the problem continues, contact Statiq support with your station ID. Our team will escalate the issue and aim to resolve it within 48 hours.

How can I resolve firmware update errors on my charging station?

Ensure the station is powered on and has a stable network connection. Re-upload the firmware file. If the error persists, contact Statiq support at [email protected] with the error code and station ID. Our technical team will assist you and typically resolves such issues within 24-48 hours.

How to Escalate a Complaint with Statiq

If the first response isn't good enough, here's the path to a resolution.

Statiq is an Indian EV charging network company headquartered in Gurugram, Haryana. For customer support, refunds, or grievances, users can reach out via phone or email. Escalation options include the company's grievance officer for data privacy and external consumer forums for unresolved issues.

Contact Statiq Customer Support

Reach out to Statiq's primary customer care for general queries, support, or refund requests. They provide phone and email support.

Customer Care Phone: +91 8070743743 (Available for support and refund requests.)

General Enquiry Email: [email protected] (For general enquiries and partnerships.)

Refund/Charge Email: [email protected] (For refund requests and charging-related queries.)

📌 Keep your transaction details, user ID, and charger location handy when contacting support.

📌 If you are requesting a refund, note that refunds are typically processed within 6 months of purchase.

Escalate to Grievance Officer

If customer support does not resolve your issue, escalate to Statiq's Grievance Redressal Officer, especially for data privacy or compliance concerns.

Grievance Redressal Email: [email protected] (For data privacy and grievance redressal.)

📌 The Grievance Redressal Officer is Robin Dahiya (as per privacy policy).

📌 For compliance-related issues, you may also contact the Company Secretary, Megha Tibrewal, but no direct contact is provided in the snippets.

External Consumer Escalation

If Statiq fails to resolve your complaint, escalate to India's consumer protection authorities under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints.)

Consumer Helpline Website: https://consumerhelpline.gov.in (Online complaint registration portal.)

📌 You can file a complaint online at the Consumer Helpline website or call 1915.

📌 For unresolved issues, you may approach the District Consumer Disputes Redressal Commission (DCDRC) for claims up to ₹50 lakh.

📌 Since Statiq is an EV charging service, sector-specific regulators like the Ministry of Power or BIS may also be relevant, but the general consumer route is recommended.

Tips for a stronger escalation

Always keep records of your communication, including emails, call logs, and transaction receipts.
Clearly state your complaint and desired resolution when contacting customer support.
If the issue is not resolved at the first level, escalate in writing to the grievance officer.
Use the National Consumer Helpline (1915) for guidance before filing a formal consumer complaint.
Check Statiq's terms of service and privacy policy for specific refund and grievance procedures.
Be persistent and polite; escalation may require multiple follow-ups.

Track this escalation in the Simply C2 app instead of chasing emails