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Statiq, India

Statiq EV Charging Stations Customer Support - Information for India

Customer Support Website https://statiq.in
Customer Support Toll-Free +91 8070743743
Customer Support Email [email protected]

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Statiq EV Charging Stations

Troubleshooting tips and frequently asked questions for Statiq EV Charging Stations.

Troubleshooting Tips

  • If your Statiq charging station fails to start, first check that the charging cable is securely connected to both the vehicle and the station. Ensure the connector is fully inserted and free of debris. If the issue persists, try a different cable if available.
  • Verify that the Statiq app is updated to the latest version and that your account has sufficient balance or an active subscription. Sometimes, payment or authorization issues can prevent charging sessions from starting.
  • If the station displays an error code, note it down and refer to the Statiq app or website for a list of common error codes. For persistent errors, try restarting the station by switching it off and on via the main circuit breaker, then wait for 2 minutes before retrying.

Frequently Asked Questions

What should I do if my Statiq charging station is not starting a charging session?

First, ensure the cable is securely connected to both the vehicle and the station. Check the Statiq app for any payment or authorization issues. If the problem persists, restart the station via the circuit breaker and try again. If the issue continues, contact Statiq support at [email protected] or +91 8070743743 for further assistance.

How long does it take for Statiq support to resolve a charging station issue?

Statiq aims to respond to support queries within 24 hours. For urgent issues, we recommend calling our support line at +91 8070743743 for immediate assistance. Most common issues are resolved within 48 hours.

What are the escalation steps if my issue is not resolved?

If your issue is not resolved within 48 hours, you can escalate by emailing [email protected] with your ticket number and subject line 'Escalation'. Our senior support team will prioritize your case and provide a resolution within 24 hours.

How to Escalate a Complaint with Statiq

If the first response isn't good enough, here's the path to a resolution.

Statiq is an Indian EV charging network company headquartered in Gurugram, Haryana. For customer support, refunds, or grievances, users can reach out via phone or email. Escalation options include the company's grievance officer for data privacy and external consumer forums for unresolved issues.

1

Contact Statiq Customer Support

Reach out to Statiq's primary customer care for general queries, support, or refund requests. They provide phone and email support.

Customer Care Phone: +91 8070743743 (Available for support and refund requests.)
General Enquiry Email: [email protected] (For general enquiries and partnerships.)
Refund/Charge Email: [email protected] (For refund requests and charging-related queries.)
📌 Keep your transaction details, user ID, and charger location handy when contacting support.
📌 If you are requesting a refund, note that refunds are typically processed within 6 months of purchase.
2

Escalate to Grievance Officer

If customer support does not resolve your issue, escalate to Statiq's Grievance Redressal Officer, especially for data privacy or compliance concerns.

Grievance Redressal Email: [email protected] (For data privacy and grievance redressal.)
📌 The Grievance Redressal Officer is Robin Dahiya (as per privacy policy).
📌 For compliance-related issues, you may also contact the Company Secretary, Megha Tibrewal, but no direct contact is provided in the snippets.
3

External Consumer Escalation

If Statiq fails to resolve your complaint, escalate to India's consumer protection authorities under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints.)
Consumer Helpline Website: https://consumerhelpline.gov.in (Online complaint registration portal.)
📌 You can file a complaint online at the Consumer Helpline website or call 1915.
📌 For unresolved issues, you may approach the District Consumer Disputes Redressal Commission (DCDRC) for claims up to ₹50 lakh.
📌 Since Statiq is an EV charging service, sector-specific regulators like the Ministry of Power or BIS may also be relevant, but the general consumer route is recommended.

Tips for a stronger escalation

  • Always keep records of your communication, including emails, call logs, and transaction receipts.
  • Clearly state your complaint and desired resolution when contacting customer support.
  • If the issue is not resolved at the first level, escalate in writing to the grievance officer.
  • Use the National Consumer Helpline (1915) for guidance before filing a formal consumer complaint.
  • Check Statiq's terms of service and privacy policy for specific refund and grievance procedures.
  • Be persistent and polite; escalation may require multiple follow-ups.
Track this escalation in the Simply C2 app instead of chasing emails