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Statiq, India

Statiq EV Charging App Customer Support - Information for India

Customer Support Website https://statiq.in
Customer Support Toll-Free +91 8070743743
Customer Support Email [email protected]

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Charging App EV Chargers Software Solutions (CSMS White Label)

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Email: [email protected]
WhatsApp: +91 11 3567 1082

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Statiq EV Charging App

Troubleshooting tips and frequently asked questions for Statiq EV Charging App.

Troubleshooting Tips

  • If the app fails to load or crashes, force-stop the app and clear its cache. On Android, go to Settings > Apps > Statiq > Storage > Clear Cache. On iOS, double-tap home or swipe up to close the app, then reopen it. If the issue persists, uninstall and reinstall the app.
  • If you're unable to log in, ensure you have a stable internet connection. Check if your credentials are correct. If you've forgotten your password, use the 'Forgot Password' option to reset it. If you still can't log in, contact support at [email protected] or call +91 8070743743.
  • If the app shows incorrect charging station availability or pricing, refresh the app by pulling down on the screen or restarting the app. Ensure the app is updated to the latest version from the Play Store or App Store. If the issue continues, report it via the in-app feedback option or email support.

Frequently Asked Questions

How do I troubleshoot app login issues?

Ensure you have a stable internet connection and correct credentials. Use the 'Forgot Password' option if needed. If the issue persists, contact support at [email protected] or call +91 8070743743. Our team typically responds within 24 hours.

What should I do if the app crashes frequently?

Force-stop the app and clear its cache. If the problem continues, uninstall and reinstall the app. Ensure your device meets the app's minimum requirements. For further assistance, email [email protected] or call +91 8070743743. We aim to resolve issues within 48 hours.

How can I report incorrect station information in the app?

Use the in-app feedback feature or email [email protected] with details. Our team will investigate and update the information. Typically, corrections are made within 3-5 business days. For urgent issues, call +91 8070743743.

How to Escalate a Complaint with Statiq

If the first response isn't good enough, here's the path to a resolution.

Statiq is an Indian EV charging network company headquartered in Gurugram, Haryana. For customer support, refunds, or grievances, users can reach out via phone or email. Escalation options include the company's grievance officer for data privacy and external consumer forums for unresolved issues.

1

Contact Statiq Customer Support

Reach out to Statiq's primary customer care for general queries, support, or refund requests. They provide phone and email support.

Customer Care Phone: +91 8070743743 (Available for support and refund requests.)
General Enquiry Email: [email protected] (For general enquiries and partnerships.)
Refund/Charge Email: [email protected] (For refund requests and charging-related queries.)
📌 Keep your transaction details, user ID, and charger location handy when contacting support.
📌 If you are requesting a refund, note that refunds are typically processed within 6 months of purchase.
2

Escalate to Grievance Officer

If customer support does not resolve your issue, escalate to Statiq's Grievance Redressal Officer, especially for data privacy or compliance concerns.

Grievance Redressal Email: [email protected] (For data privacy and grievance redressal.)
📌 The Grievance Redressal Officer is Robin Dahiya (as per privacy policy).
📌 For compliance-related issues, you may also contact the Company Secretary, Megha Tibrewal, but no direct contact is provided in the snippets.
3

External Consumer Escalation

If Statiq fails to resolve your complaint, escalate to India's consumer protection authorities under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints.)
Consumer Helpline Website: https://consumerhelpline.gov.in (Online complaint registration portal.)
📌 You can file a complaint online at the Consumer Helpline website or call 1915.
📌 For unresolved issues, you may approach the District Consumer Disputes Redressal Commission (DCDRC) for claims up to ₹50 lakh.
📌 Since Statiq is an EV charging service, sector-specific regulators like the Ministry of Power or BIS may also be relevant, but the general consumer route is recommended.

Tips for a stronger escalation

  • Always keep records of your communication, including emails, call logs, and transaction receipts.
  • Clearly state your complaint and desired resolution when contacting customer support.
  • If the issue is not resolved at the first level, escalate in writing to the grievance officer.
  • Use the National Consumer Helpline (1915) for guidance before filing a formal consumer complaint.
  • Check Statiq's terms of service and privacy policy for specific refund and grievance procedures.
  • Be persistent and polite; escalation may require multiple follow-ups.
Track this escalation in the Simply C2 app instead of chasing emails