If the first response isn’t good enough, here’s the path to a resolution.
Saleswah is a CRM software provider for small businesses in India. For customer complaints, the primary contact is their support team, followed by escalation to a grievance officer if needed, and finally external consumer redressal through the National Consumer Helpline or Consumer Commission.
Contact Saleswah Customer Support
Reach out to Saleswah's support team with your complaint details. They aim to resolve issues within 24-48 hours.
Keep a record of your complaint reference number and all communications.
If the issue is not resolved within 48 hours, proceed to the next escalation step.
Escalate to Saleswah Grievance/Nodal Officer
If the support team does not resolve your issue, escalate to a higher authority within Saleswah. Since no specific officer contact is provided, use the general support channels and request escalation.
Send a detailed email to support@saleswah.com or call the support number, explicitly requesting escalation to a grievance officer.
Mention that you have already tried customer support and provide the reference number.
Allow a reasonable time (e.g., 7 days) for the grievance officer to respond.
External Consumer Redressal
If the issue remains unresolved, file a complaint with India's consumer protection authorities.
Before approaching the consumer commission, ensure you have exhausted the company's internal grievance mechanism.
You can file a complaint online at consumerhelpline.gov.in or call 1915.
For higher value disputes, consider approaching the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Tips for a stronger escalation
Always document every interaction, including dates, names, and reference numbers.
Be clear and concise about the issue and the resolution you expect.
Give each level a reasonable time to respond before escalating.
If the company has a designated grievance officer, address the escalation to them directly.
Use social media or public review platforms only after internal channels fail, as a last resort.
Keep copies of all relevant documents, such as invoices, contracts, and screenshots.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
