Saleswah Lead Management: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Saleswah Lead Management.
Troubleshooting tips
If leads are not syncing from your website forms, check the API connection in Saleswah's integration settings and ensure the webhook URL is correctly configured.
For duplicate lead entries, enable the 'Merge Duplicates' feature in Saleswah's lead settings to automatically combine similar records based on email or phone.
If lead assignment is not working, verify that your routing rules are active and that the assigned users have the correct permissions in Saleswah.
When lead emails are not being sent, check your SMTP settings in Saleswah and ensure that your email server credentials are valid and not blocked.
If the lead dashboard is slow, try clearing your browser cache and disabling any ad blockers that might interfere with Saleswah's real-time updates.
Frequently asked questions
How do I escalate a lead management issue with Saleswah?
To escalate a lead management issue, contact Saleswah support at support@saleswah.com or call +91 850 6845050. For urgent escalations, mention 'Escalation' in the subject line and provide your account ID.
What is the typical turnaround time for resolving lead management issues?
Saleswah aims to resolve lead management issues within 24-48 hours. Critical issues are prioritized and may be resolved within 4-6 hours.
Who can I contact for immediate support with lead management?
For immediate support, call +91 850 6845050 (Mon-Sat, 9 AM-6 PM IST) or email support@saleswah.com. Live chat is also available in the Saleswah dashboard.
How to escalate a complaint with Saleswah
If the first response isn’t good enough, here’s the path to a resolution.
Saleswah is a CRM software provider for small businesses in India. For customer complaints, the primary contact is their support team, followed by escalation to a grievance officer if needed, and finally external consumer redressal through the National Consumer Helpline or Consumer Commission.
Contact Saleswah Customer Support
Reach out to Saleswah's support team with your complaint details. They aim to resolve issues within 24-48 hours.
Keep a record of your complaint reference number and all communications.
If the issue is not resolved within 48 hours, proceed to the next escalation step.
Escalate to Saleswah Grievance/Nodal Officer
If the support team does not resolve your issue, escalate to a higher authority within Saleswah. Since no specific officer contact is provided, use the general support channels and request escalation.
Send a detailed email to support@saleswah.com or call the support number, explicitly requesting escalation to a grievance officer.
Mention that you have already tried customer support and provide the reference number.
Allow a reasonable time (e.g., 7 days) for the grievance officer to respond.
External Consumer Redressal
If the issue remains unresolved, file a complaint with India's consumer protection authorities.
Before approaching the consumer commission, ensure you have exhausted the company's internal grievance mechanism.
You can file a complaint online at consumerhelpline.gov.in or call 1915.
For higher value disputes, consider approaching the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Tips for a stronger escalation
Always document every interaction, including dates, names, and reference numbers.
Be clear and concise about the issue and the resolution you expect.
Give each level a reasonable time to respond before escalating.
If the company has a designated grievance officer, address the escalation to them directly.
Use social media or public review platforms only after internal channels fail, as a last resort.
Keep copies of all relevant documents, such as invoices, contracts, and screenshots.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
