Nike · India

Nike customer care and complaint escalation, India

Nike customer care

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  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
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How to escalate a complaint with Nike

If the first response isn’t good enough, here’s the path to a resolution.

Nike India offers customer support through its official website, email, and phone. For unresolved issues, escalate to the Grievance Officer as per Indian regulations. If needed, approach the National Consumer Helpline or Consumer Commission.

  1. Contact Nike India Customer Care

    Reach out to Nike India's customer service for order, product, or service issues. Use the official India-specific contact details.

    Customer Care Email
    support@official.nike.in Official email for India customer care from Nike India Terms and Conditions.
    Customer Care Phone
    1800 210 0202 Toll-free number for India from Nike India Terms and Conditions and Nike corporate contact directory.
    • Keep your order number, product details, and any communication records ready before contacting.
    • If the issue is not resolved, ask for a complaint reference number.

  2. Escalate to Nike India Grievance Officer

    If customer care fails to resolve your issue, escalate to the designated Grievance Officer for India.

    Grievance Officer
    Mrs. Jennifer Irani Designation: Assistant Vice President - Customer (as per Nike India Terms and Conditions).
    • Send a written complaint via email to the Grievance Officer, referencing your previous interactions.
    • Mention the Consumer Protection Act, 2019, if applicable, and request a resolution within the statutory timeframe.
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  3. Approach Consumer Helpline or Consumer Commission

    If Nike India fails to resolve your complaint, escalate to India's consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints in India.
    Consumer Helpline Website
    https://consumerhelpline.gov.in Official website to file complaints online.
    • File a complaint with the National Consumer Helpline (NCH) providing all evidence and previous correspondence.
    • If the issue involves a significant amount, you may approach the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

Tips for a stronger escalation

  • Always keep records of your purchase, receipts, and all communication with customer care.
  • Clearly state your desired resolution (refund, replacement, repair) when filing a complaint.
  • Escalate in writing and request a complaint reference number at each stage.
  • If contacting via phone, note the date, time, and name of the representative.
  • For online purchases, check the return/refund policy on Nike India's website before initiating a claim.
  • If you are not satisfied with the Grievance Officer's response, you can approach the Consumer Commission within the limitation period.

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