Troubleshooting tips and frequently asked questions for Nike Footwear.
Troubleshooting tips
If your Nike shoes have a squeaky sole, remove the insole and apply a small amount of baby powder or talcum powder to the inside of the shoe to reduce friction.
For persistent odor in Nike footwear, sprinkle baking soda inside the shoes and leave overnight, then shake out the excess. Ensure shoes are completely dry before wearing.
If the laces keep coming undone, try using a surgeon's knot or double knot. For a more secure fit, consider replacing with elastic laces.
If the sole is separating from the upper, use a strong shoe glue (like Shoe Goo) applied carefully along the seam, then clamp and let dry for 24 hours.
For scuff marks on leather or synthetic uppers, gently rub with a white eraser or a cloth dipped in a mixture of water and mild soap.
Frequently asked questions
How do I clean my Nike shoes without damaging them?
Use a soft brush or cloth with mild soap and water. Avoid machine washing or harsh chemicals. Air dry away from direct heat.
What is the warranty on Nike footwear?
Nike offers a 2-year warranty against manufacturing defects. Contact Nike support at 1800 210 0202 for assistance.
How long does it take to get a response from Nike support?
Nike support typically responds within 24-48 hours. For urgent issues, call 1800 210 0202.
How to escalate a complaint with Nike
If the first response isn’t good enough, here’s the path to a resolution.
Nike India offers customer support through its official website, email, and phone. For unresolved issues, escalate to the Grievance Officer as per Indian regulations. If needed, approach the National Consumer Helpline or Consumer Commission.
Contact Nike India Customer Care
Reach out to Nike India's customer service for order, product, or service issues. Use the official India-specific contact details.
Customer Care Email
support@official.nike.in
Official email for India customer care from Nike India Terms and Conditions.
Customer Care Phone
1800 210 0202
Toll-free number for India from Nike India Terms and Conditions and Nike corporate contact directory.
Keep your order number, product details, and any communication records ready before contacting.
If the issue is not resolved, ask for a complaint reference number.
Escalate to Nike India Grievance Officer
If customer care fails to resolve your issue, escalate to the designated Grievance Officer for India.
Grievance Officer
Mrs. Jennifer Irani Designation: Assistant Vice President - Customer (as per Nike India Terms and Conditions).
Send a written complaint via email to the Grievance Officer, referencing your previous interactions.
Mention the Consumer Protection Act, 2019, if applicable, and request a resolution within the statutory timeframe.
File a complaint with the National Consumer Helpline (NCH) providing all evidence and previous correspondence.
If the issue involves a significant amount, you may approach the District/State/National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
Tips for a stronger escalation
Always keep records of your purchase, receipts, and all communication with customer care.
Clearly state your desired resolution (refund, replacement, repair) when filing a complaint.
Escalate in writing and request a complaint reference number at each stage.
If contacting via phone, note the date, time, and name of the representative.
For online purchases, check the return/refund policy on Nike India's website before initiating a claim.
If you are not satisfied with the Grievance Officer's response, you can approach the Consumer Commission within the limitation period.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
