MG Motor India · India

MG Motor India customer care and complaint escalation, India

MG Motor India customer care

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  1. ComplainLog it once, in the app.
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How to escalate a complaint with MG Motor India

If the first response isn’t good enough, here’s the path to a resolution.

MG Motor India provides customer support through a toll-free helpline, email, and social media. For unresolved issues, escalate to the company's grievance redressal mechanism and then to India's consumer protection authorities.

  1. Contact MG Motor India Customer Care

    Reach out to MG Motor India's official customer support via phone or email for assistance with complaints, feedback, or enquiries.

    Toll-Free Helpline
    1800-100-6464 Available 24x7 for car-related enquiries and complaints.
    Email
    pulsehub@mgmotor.co.in Official support email for complaints and feedback.
    Twitter/X Support
    @MGSupportIndia Official support handle on X (Twitter) for public escalation.
    • Keep your complaint ID, vehicle details, and service history ready when contacting support.
    • If the issue is not resolved in the first interaction, ask for a reference number and escalate to a senior representative.

  2. Escalate to Grievance / Nodal Officer

    If customer care does not resolve your issue, escalate to MG Motor India's grievance redressal team or higher management through official channels.

    Corporate Communications Email
    corporatecommunications@mgmotor.co.in Mentioned in MG's newsroom for media and corporate communications; may be used for escalation.
    Corporate Office Reception
    +91 124 305 3600 Reception number for JSW MG corporate office; ask to be connected to the grievance officer.
    • If you have a complaint ID, reference it in your escalation email.
    • Request a written acknowledgment and a timeline for resolution.
    • If the issue involves personal data, MG's privacy policy mentions lodging complaints with the Data Protection Board of India.

  3. External Consumer Protection Escalation

    If MG Motor India fails to resolve your complaint, escalate to India's consumer protection authorities under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints in India.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online portal to file and track consumer complaints.
    • Before approaching the consumer commission, send a formal legal notice to MG Motor India via registered post.
    • You can file a complaint online at consumerhelpline.gov.in or call 1915.
    • For unresolved disputes, approach the District Consumer Disputes Redressal Commission (up to ₹50 lakh), State Commission (up to ₹2 crore), or National Commission (above ₹2 crore).
    • Keep all documents, including purchase invoice, service records, and correspondence with MG, as evidence.

Tips for a stronger escalation

  • Always keep a record of your complaint ID, dates, and names of representatives you speak with.
  • Put your complaint in writing (email or written letter) to create a paper trail.
  • Be clear and factual about the issue, desired resolution, and any financial loss incurred.
  • If you use social media, tag @MGSupportIndia and mention your complaint ID for faster response.
  • Check if your issue is covered under warranty or consumer protection laws before escalating.
  • If you are not satisfied with the resolution, escalate to the National Consumer Helpline or consumer commission within the limitation period.

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