Troubleshooting tips and frequently asked questions for MG Motor India SUV.
Troubleshooting tips
If your MG V's keyless entry is not working, replace the key fob battery with a CR2032 coin cell. If it still doesn't work, try using the physical key to unlock the door and start the vehicle. If the issue persists, have the key fob and vehicle's receiver checked at an MG service center.
For MG V models with a digital instrument cluster, if the display goes blank, try restarting the vehicle. If the issue persists, check the fuse related to the instrument cluster in the fuse box. If you are not comfortable, visit an MG service center.
If you hear a squealing noise from the brakes of your MG V, it may be due to worn brake pads. Check the brake pad thickness; if less than 3mm, replace them. Also, ensure the brake discs are not scored. For safety, have the brakes inspected at an MG service center.
Frequently asked questions
How do I fix keyless entry issues in my MG V?
Replace the key fob battery with a CR2032 coin cell. If it still doesn't work, use the physical key to unlock and start. If the issue persists, have the key fob and receiver checked at an MG service center.
What should I do if my MG V's digital cluster goes blank?
Restart the vehicle. If the issue persists, check the fuse for the instrument cluster. If unsure, visit an MG service center.
Why are my MG V's brakes squealing?
Check brake pad thickness; if less than 3mm, replace them. Also, inspect brake discs for scoring. For safety, have brakes inspected at an MG service center.
How to escalate a complaint with MG Motor India
If the first response isn’t good enough, here’s the path to a resolution.
MG Motor India provides customer support through a toll-free helpline, email, and social media. For unresolved issues, escalate to the company's grievance redressal mechanism and then to India's consumer protection authorities.
Contact MG Motor India Customer Care
Reach out to MG Motor India's official customer support via phone or email for assistance with complaints, feedback, or enquiries.
Toll-Free Helpline
1800-100-6464
Available 24x7 for car-related enquiries and complaints.
Before approaching the consumer commission, send a formal legal notice to MG Motor India via registered post.
You can file a complaint online at consumerhelpline.gov.in or call 1915.
For unresolved disputes, approach the District Consumer Disputes Redressal Commission (up to ₹50 lakh), State Commission (up to ₹2 crore), or National Commission (above ₹2 crore).
Keep all documents, including purchase invoice, service records, and correspondence with MG, as evidence.
Tips for a stronger escalation
Always keep a record of your complaint ID, dates, and names of representatives you speak with.
Put your complaint in writing (email or written letter) to create a paper trail.
Be clear and factual about the issue, desired resolution, and any financial loss incurred.
If you use social media, tag @MGSupportIndia and mention your complaint ID for faster response.
Check if your issue is covered under warranty or consumer protection laws before escalating.
If you are not satisfied with the resolution, escalate to the National Consumer Helpline or consumer commission within the limitation period.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
