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Livpure · India
Livpure customer care and complaint escalation, India
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How to escalate a complaint with Livpure
If the first response isn’t good enough, here’s the path to a resolution.
Livpure is an Indian brand offering water purifiers, air purifiers, and sleep products. For service or complaints, start with their customer care, then escalate to the grievance officer, and finally approach the National Consumer Helpline or Consumer Commission if unresolved.
Contact Livpure Customer Care
Reach out to Livpure's primary customer support for service requests, product issues, or general queries. They are available Monday to Saturday 9am-10pm and Sunday 10am-6pm.
Customer Care Phone
080648-99399
Monday to Saturday: 9am - 10pm; Sunday: 10am - 6pm
Keep your order number, product model, and a clear description of the issue ready.
If the issue is not resolved in the first call, note the complaint reference number and the name of the representative.
Escalate to Livpure Grievance Officer
If customer care does not resolve your issue, escalate to the Grievance Officer or Data Protection Officer via email or postal address.
Grievance Officer Phone
+91 9121230397
Alternate contact for grievance escalation
Registered Office Address
221, PHASE – 1, UDYOG VIHAR, GURGAON, HARYANA – 122016 Send a written complaint via registered post for formal escalation
Send a detailed email to the grievance officer with all previous communication and supporting documents.
If email fails, send a physical letter via registered post to the registered office address.
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Approach National Consumer Helpline or Consumer Commission
If Livpure fails to resolve your complaint, escalate to India's consumer protection authorities under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints
Before approaching the Consumer Commission, ensure you have a written complaint and proof of delivery to Livpure.
You can file a complaint online at the Consumer Helpline website or call 1915.
For high-value disputes, consider filing a case with the District/State/National Consumer Disputes Redressal Commission depending on the claim amount.
Tips for a stronger escalation
Always keep a record of all communication, including call logs, emails, and complaint reference numbers.
Clearly state your desired resolution (repair, replacement, refund) and set a reasonable deadline for response.
If the company has a social media presence, consider posting a polite but firm public complaint to expedite action.
Use written communication (email/registered post) for formal escalations to create a paper trail.
Check if your product is under warranty and understand the warranty terms before escalating.
If you paid via credit card or online payment, you may also contact your bank for a chargeback as a last resort.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
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