Troubleshooting tips and frequently asked questions for Livpure Water Purifier.
Troubleshooting tips
If the purifier is not dispensing water, check if the storage tank is full and the power cord is securely plugged into a working outlet. Ensure the water supply valve is open and there is adequate inlet water pressure (minimum 0.3 kg/cm²).
If water flow is slow or reduced, replace the sediment filter and pre-carbon filter if they haven't been changed in the last 6 months. Also, check for kinks or blockages in the tubing.
If the purifier is making unusual noises, it could be due to air trapped in the system. Run the purifier for a few minutes to release air. If noise persists, check if the booster pump is malfunctioning and contact Livpure support.
If the taste or odor of water is unpleasant, replace the activated carbon filter and ensure the UV lamp is working (if applicable). Clean the storage tank with a mild bleach solution and rinse thoroughly.
If the purifier leaks, inspect all connections and tubing for loose fittings. Tighten them if necessary. If the leak is from the housing, check the O-rings and replace if damaged.
Frequently asked questions
How do I escalate a complaint about my Livpure water purifier?
You can escalate by calling Livpure customer care at 1800 419 9399 or emailing customercare@livpure.com. Provide your product serial number and previous complaint reference for faster resolution.
What is the typical turnaround time for a Livpure water purifier service request?
Livpure aims to resolve service requests within 24-48 hours in most urban areas. For remote locations, it may take up to 72 hours. You will receive a confirmation SMS with the technician's details.
What are Livpure's customer care contact details?
Livpure customer care can be reached at 1800 419 9399 (toll-free) or via email at customercare@livpure.com. Support is available Monday to Saturday, 9 AM to 7 PM.
How to escalate a complaint with Livpure
If the first response isn’t good enough, here’s the path to a resolution.
Livpure is an Indian brand offering water purifiers, air purifiers, and sleep products. For service or complaints, start with their customer care, then escalate to the grievance officer, and finally approach the National Consumer Helpline or Consumer Commission if unresolved.
Contact Livpure Customer Care
Reach out to Livpure's primary customer support for service requests, product issues, or general queries. They are available Monday to Saturday 9am-10pm and Sunday 10am-6pm.
