Troubleshooting tips and frequently asked questions for Johnson Vision Care.
Troubleshooting tips
If you experience eye irritation or redness after using Johnson's Vision Care products, immediately rinse your eyes with clean water and discontinue use. Contact Johnson's support at 1800 226 446 for further guidance.
For contact lens discomfort, ensure your hands are clean and dry before handling lenses. Use only recommended Johnson's solutions and replace them as per the expiry date to avoid infections.
If your vision blurs after using eye drops, check the dropper tip for contamination. Do not touch the tip to any surface, and store the bottle upright in a cool, dry place.
When using Johnson's baby shampoo for eyelid hygiene, dilute it with water as directed. If you notice any allergic reaction, stop use and consult an eye care professional.
If you have difficulty inserting or removing contact lenses, practice proper technique as shown in Johnson's instructional videos. If problems persist, visit an optometrist.
Frequently asked questions
What should I do if I experience eye irritation from Johnson's Vision Care products?
Immediately rinse your eyes with clean water and discontinue use. Contact Johnson's support at 1800 226 446 for further assistance. If symptoms persist, seek medical attention.
How long does it take to get a response from Johnson's Vision Care support?
Johnson's aims to respond to all queries within 24-48 hours. For urgent issues, call 1800 226 446 for immediate assistance. You can also email complaint@its.jnj.com.
What is the escalation process for unresolved Vision Care issues?
If your issue is not resolved by the first level of support, you can escalate by emailing complaint@its.jnj.com with your case reference number. Johnson's will escalate to a senior team and aim to resolve within 5 business days.
How to escalate a complaint with Johnson
If the first response isn’t good enough, here’s the path to a resolution.
Johnson is a brand name used by multiple companies in India, including H&R Johnson (tiles and bathware), Johnson Bathrooms, Johnson Lifts, Johnson & Johnson (consumer healthcare), and SC Johnson (household products). Escalation steps depend on the specific product or service. For consumer complaints, start with the relevant brand's customer care, then escalate to a grievance/nodal officer if available, and finally approach the National Consumer Helpline or Consumer Commission.
Primary Customer Care Contact
Reach out to the specific Johnson brand's customer care for your product. Contact details vary by division.
H&R Johnson / Johnson Bathrooms Customer Care
+91 8451057484
For tiles and bathware; also WhatsApp support.
