Johnson · Innovative Medicine

Johnson Innovative Medicine: customer care and complaint escalation

Johnson customer care

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Johnson Innovative Medicine: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for Johnson Innovative Medicine.

Troubleshooting tips

  • If you experience a side effect from a Johnson & Johnson Innovative Medicine product, report it immediately to your healthcare provider and to the company's pharmacovigilance department via the official email complaint@its.jnj.com or call 1800 226 446.
  • For issues with medication delivery devices (e.g., injectors), ensure you are following the instructions for use exactly. If the device malfunctions, do not attempt to repair it; contact the company's support line for a replacement and guidance.
  • If you have trouble accessing patient assistance programs or copay support, verify your eligibility and documentation. For unresolved issues, escalate to the patient support team via the official email, including your prescription details and contact information.
  • When reporting a quality complaint about a product (e.g., discoloration, particles), retain the product and its packaging in a safe place. The company may request samples for investigation; use the official email to initiate the process.
  • If you suspect a counterfeit product, do not use it. Report the incident to the company and local health authorities. Provide the batch number and purchase source to aid in investigation.

Frequently asked questions

How do I report a side effect from a Johnson & Johnson Innovative Medicine product?

Report side effects to your healthcare provider and to Johnson & Johnson via email at complaint@its.jnj.com or call 1800 226 446. Provide details such as product name, batch number, and symptoms.

What should I do if my medication delivery device malfunctions?

Do not attempt to repair the device. Contact Johnson & Johnson support at 1800 226 446 or email complaint@its.jnj.com for a replacement and instructions. Keep the device for inspection if requested.

How can I escalate an unresolved issue with patient assistance programs?

If your issue is unresolved, escalate by emailing complaint@its.jnj.com with your prescription details and contact information. The support team will review your case and respond within 2-3 business days.

How to escalate a complaint with Johnson

If the first response isn’t good enough, here’s the path to a resolution.

Johnson is a brand name used by multiple companies in India, including H&R Johnson (tiles and bathware), Johnson Bathrooms, Johnson Lifts, Johnson & Johnson (consumer healthcare), and SC Johnson (household products). Escalation steps depend on the specific product or service. For consumer complaints, start with the relevant brand's customer care, then escalate to a grievance/nodal officer if available, and finally approach the National Consumer Helpline or Consumer Commission.

  1. Primary Customer Care Contact

    Reach out to the specific Johnson brand's customer care for your product. Contact details vary by division.

    H&R Johnson / Johnson Bathrooms Customer Care
    +91 8451057484 For tiles and bathware; also WhatsApp support.
    H&R Johnson Toll-Free
    1800 210 7484 For customer support.
    H&R Johnson Alternate Toll-Free
    1800 22 7484 Alternate customer support.
    Johnson Lifts Customer Care
    7200333250 Official customer care for Johnson Lifts.
    Johnson Lifts Email
    enquiry@johnsonliftsltd.com For lift-related queries.
    Johnson & Johnson India Contact
    1800 226 446 For consumer healthcare products.
    Johnson & Johnson India Email
    complaint@its.jnj.com For complaints/feedback.
    SC Johnson India Helpline
    011-4170-4999 For SC Johnson consumer products.
    • Identify the correct Johnson brand (tiles, bathware, lifts, healthcare, etc.) before contacting.
    • Keep product details, purchase invoice, and complaint description ready.

Tips for a stronger escalation

  • Keep records of all communications, including dates, names, and reference numbers.
  • Clearly state your complaint and desired resolution (repair, replacement, refund).
  • Escalate in writing if phone support is unsatisfactory.
  • Use social media handles of the brand for faster response, if available.
  • If the issue involves a regulated sector (e.g., banking, insurance), approach the respective ombudsman after internal escalation.
  • For unresolved consumer issues, file a complaint on the National Consumer Helpline portal or approach the Consumer Commission.

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