Infinix · Television

Infinix Television: customer care and complaint escalation

Infinix customer care

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Infinix Television: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for Infinix Television.

Troubleshooting tips

  • If your Infinix TV won't turn on, unplug it from the power outlet for 60 seconds, then plug it back in and press the power button on the TV itself (not the remote) to rule out remote issues.
  • For no picture but sound, check the HDMI cable connection and try a different HDMI port; also perform a factory reset via Settings > Device Preferences > Reset.
  • If the remote is unresponsive, replace the batteries and re-pair it by holding the OK and Volume Down buttons for 5 seconds while pointing at the TV.
  • For Wi-Fi connectivity issues, go to Network Settings, forget the network, and reconnect; ensure the TV is within range of the router.
  • If the screen has lines or discoloration, gently press on the bezel to check for loose connections; if persistent, contact Infinix service India at 18004190525.

Frequently asked questions

How do I escalate a repair issue with my Infinix TV in India?

If your Infinix TV issue is not resolved through basic troubleshooting, you can escalate by calling Infinix India support at 18004190525 or emailing service.india@carlcare.com. Provide your TV model, serial number, and a detailed description of the problem. A service ticket will be created, and you will be contacted within 24-48 hours.

What is the typical turnaround time for Infinix TV repairs in India?

Standard turnaround time for Infinix TV repairs in India is 3-5 business days after the product is received at the service center. However, this may vary based on part availability and location. You can track your repair status by contacting customer support at 18004190525.

What are the Infinix TV customer support contacts in India?

You can reach Infinix TV support in India by phone at 18004190525 (toll-free) or via email at service.india@carlcare.com. Support is available Monday to Saturday, 9:00 AM to 6:00 PM IST.

How to escalate a complaint with Infinix

If the first response isn’t good enough, here’s the path to a resolution.

Infinix is a smartphone brand whose after-sales service in India is handled by Carl Care. For customer support, users can reach out via the toll-free number 1800 419 0525 or email service@carlcare.com. For escalations, users can contact Infinix's India-specific support email or file a consumer complaint through the National Consumer Helpline.

  1. Contact Infinix Customer Care (Carl Care)

    Reach out to Infinix's official service partner, Carl Care, for product support, repairs, and general queries.

    Toll-Free Customer Care
    1800 419 0525 Available 10 AM to 6 PM, all days (as per Infinix India website).
    Email (Carl Care India)
    service.india@carlcare.com For service and support in India.
    Email (Infinix India)
    infinix.smd@transsion.com Contact email provided on Infinix India contact page.
    Email (Infinix Store)
    infinix@infinixstore.in For order-related claims and customer support.
    • Keep your IMEI number, proof of purchase, and order details ready when contacting support.
    • If the issue is not resolved in the first call, note the complaint reference number and the name of the representative.

  2. Escalate to Infinix Grievance / Nodal Officer

    If the customer care team does not resolve your issue, escalate to a higher authority within Infinix or its service partner.

    Email (Global PR)
    global.pr@infinixmobility.com For escalation to Infinix's global team.
    Email (Support)
    service@carlcare.com General support email for Carl Care.
    • Clearly state that you are escalating the issue and request a grievance number.
    • Provide a detailed timeline of your previous interactions and the resolution you expect.
    • If you have a legal notice or consumer complaint draft, mention it to show seriousness.

  3. File a Consumer Complaint (External/Regulatory)

    If Infinix fails to address your complaint, escalate to India's consumer protection authorities.

    National Consumer Helpline
    1915 Toll-free helpline for consumer grievances.
    National Consumer Helpline Website
    https://consumerhelpline.gov.in File an online complaint.
    • Before filing, ensure you have exhausted the company's internal complaint channels.
    • You can file a complaint online at consumerhelpline.gov.in or call 1915.
    • For unresolved issues, you may approach the District Consumer Disputes Redressal Commission (DCDRC) under the Consumer Protection Act, 2019.

Tips for a stronger escalation

  • Always keep records of your purchase, warranty, and all communication with the company.
  • Be polite but firm; clearly state the issue and the desired resolution.
  • Use written communication (email) for formal complaints, as it creates a paper trail.
  • If you contact via phone, note the date, time, and the name of the representative.
  • Escalate to a higher authority if the initial response is unsatisfactory or delayed.
  • For unresolved issues, file a complaint with the National Consumer Helpline within the applicable limitation period.

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