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Haier, India

Haier Television Customer Support - Information for India

Customer Support Website https://www.haier.com
Customer Support Toll-Free 1800-102-9999
Customer Support Email customercare@haierindia.com
WhatsApp Support

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Haier Television

Troubleshooting tips and frequently asked questions for Haier Television.

Troubleshooting Tips

  • If your Haier TV won't turn on, check the power cord connection and try a different wall outlet. Also, press the power button on the TV itself (not just the remote) to rule out remote issues.
  • For no picture but sound, ensure the input source is correct (HDMI, AV, etc.) and try reseating cables. If using an antenna, perform a channel scan from the settings menu.
  • If the remote isn't working, replace batteries and ensure nothing is blocking the IR sensor. You can also use the Haier Smart TV app as a temporary remote.
  • For network connectivity issues, restart your router and TV. Go to Settings > Network > Wireless and reconnect to your Wi-Fi. If using Ethernet, check cable connections.
  • If the TV is frozen or apps are not loading, unplug the TV for 60 seconds, then plug it back in. This soft reset often resolves temporary software glitches.

Frequently Asked Questions

How do I contact Haier TV customer care in India?

You can reach Haier India customer care by calling 1800-102-9999 or emailing customercare@haierindia.com. Support is available 24/7 for troubleshooting and service requests.

What is the turnaround time for Haier TV repair service in India?

Haier aims to resolve TV issues within 24-48 hours of complaint registration, depending on the location and part availability. In metro cities, service is often same-day or next-day.

How do I escalate a Haier TV complaint if not resolved?

If your issue is not resolved within 48 hours, you can escalate by calling 1800-102-9999 and asking for a supervisor, or email customercare@haierindia.com with your complaint reference number and details.

How to Escalate a Complaint with Haier

If the first response isn't good enough, here's the path to a resolution.

Haier India offers multiple customer care channels including toll-free numbers, WhatsApp, and email for service and support. For unresolved issues, escalate to the company's grievance officer and then to external consumer forums.

1

Contact Haier Customer Care

Reach out to Haier's primary customer support via toll-free numbers, WhatsApp, or email for service requests and complaints.

Toll-Free Customer Care: 1800-419-9999 (Available 24x7 for customer support.)
Alternate Toll-Free: 1800-102-9999 (Alternate customer support number.)
Service Center: 1800-200-9999 (For service center assistance.)
WhatsApp: +91 85530 49999 (Chat timing 9 AM to 9 PM.)
Email: customercare@haierindia.com (For after-sales service and complaints.)
📌 Keep your product model, serial number, and proof of purchase ready.
📌 Note down the complaint reference number and the name of the representative you speak with.
2

Escalate to Haier Grievance/Nodal Officer

If the customer care team does not resolve your issue, escalate to Haier's corporate office or grievance officer via email or phone.

Corporate Office Phone: 011-39496000 (Haier India corporate office contact.)
Corporate Office Email: info@haierindia.com (For escalation to corporate office.)
📌 Send a detailed email describing your complaint, previous interactions, and desired resolution.
📌 Mention that you will approach consumer forums if the issue is not resolved within a reasonable time.
3

External Consumer Forum / Regulator

If Haier fails to resolve your complaint, approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints.)
NCH Website: https://consumerhelpline.gov.in (Online complaint registration.)
📌 Before approaching the consumer forum, send a legal notice to Haier's corporate office.
📌 File a complaint on the NCH portal or call 1915 to register your grievance.
📌 For high-value complaints, consider filing with the District/State/National Consumer Disputes Redressal Commission depending on the claim amount.

Tips for a stronger escalation

  • Always keep a record of all communications, including call logs, emails, and complaint reference numbers.
  • Clearly state your expected resolution (repair, replacement, refund) and set a deadline for response.
  • If the issue is not resolved, escalate in writing to the grievance officer before approaching external forums.
  • Use social media platforms (Twitter/Facebook) to tag Haier India for faster response, as companies often prioritize public complaints.
  • Check your product warranty and consumer rights under the Consumer Protection Act 2019 before filing a complaint.
  • When filing with the consumer commission, ensure you have all documents: invoice, warranty card, service reports, and correspondence.
Track this escalation in the Simply C2 app instead of chasing emails