Hero MotoCorp Accessories: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for Hero MotoCorp Accessories.
Troubleshooting tips
For suspension problems, check for leaking fork oil or damaged seals; replace if necessary.
If the bike pulls to one side, check tyre pressure and alignment; also inspect the swingarm bushings and wheel bearings.
For a noisy suspension, lubricate the pivot points and check for worn bushings or loose bolts.
If the ride feels too stiff or soft, adjust the rear shock absorber preload according to your load and riding conditions.
For brake issues, check brake pad wear and replace if less than 1.5 mm thick; also bleed the brake system if the lever feels spongy.
Frequently asked questions
How often should I service my Hero MotoCorp motorcycle's suspension?
Hero MotoCorp recommends checking suspension components every 6,000 km or 6 months, whichever is earlier. For detailed guidance, call 18002660018.
What is the process for claiming warranty on suspension parts?
Visit an authorized Hero MotoCorp service center with your warranty card and vehicle documents. For assistance, contact customercare@heromotocorp.com or call 18002660018.
How do I escalate a suspension-related complaint?
If your suspension issue is not resolved, escalate by emailing customercare@heromotocorp.com with your complaint details or call 18002660018 and ask for the service manager.
How to escalate a complaint with Hero MotoCorp
If the first response isn’t good enough, here’s the path to a resolution.
Hero MotoCorp is India's largest two-wheeler manufacturer. For customer complaints related to products, services, or dealerships, the company provides multiple support channels including a toll-free helpline, email, and an online complaint form. If the issue is not resolved satisfactorily, customers can escalate to the Nodal Officer. Further unresolved grievances can be taken to external consumer protection authorities.
Contact Hero MotoCorp Customer Care
Reach out to Hero MotoCorp's primary customer care via toll-free number, email, or online complaint form for issues related to products, services, or dealerships.
Customer Care Helpline
18002660018
Toll-free number available for customer support.
External Escalation via Consumer Protection Authorities
If the issue remains unresolved after escalating to the Nodal Officer, you can approach India's consumer protection authorities such as the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
Call the National Consumer Helpline at 1915 or visit consumerhelpline.gov.in to register your complaint.
You can also file a formal complaint with the District/State/National Consumer Commission under the Consumer Protection Act, 2019.
For sector-specific issues, consider approaching the relevant regulator (e.g., RBI, TRAI, IRDAI, BIS) if applicable.
Tips for a stronger escalation
Always note down the complaint reference number and keep a record of all communications.
Start with the primary customer care channel and allow reasonable time for resolution before escalating.
When escalating, provide a clear and concise summary of the issue, previous complaint details, and why the resolution was unsatisfactory.
Use written communication (email) where possible to maintain a paper trail.
If contacting via phone, note the date, time, and name of the representative you spoke with.
Consider using social media (e.g., Twitter) to bring attention to unresolved issues, as companies often respond publicly.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
