Havells · Refrigerator

Havells Refrigerator: customer care and complaint escalation

Havells customer care

Get this resolved

Pick the path that fits where you are.

Already have a complaint number from Havells?

We’ll draft your escalation to the grievance officer at Havells. You review it and send it.

Escalate my complaint

Starting from scratch?

The free Simply C2 app takes you from complaint to resolution.

  1. ComplainLog it once, in the app.
  2. EscalateThe app tells you when and where to escalate next.
  3. ResolveTrack it until it is closed.
Get the Simply C2 app (Android)

Also in the app

  • History of all your complaints
  • Warranty Vault

Havells Refrigerator: troubleshooting and FAQs

Troubleshooting tips and frequently asked questions for Havells Refrigerator.

Troubleshooting tips

  • If your Havells refrigerator is not cooling, check if the thermostat is set to a medium setting (3-4). Also, ensure the condenser coils at the back are clean and free of dust. Clean them with a vacuum brush every 6 months.
  • If the refrigerator is making loud noises, verify that it is level. Adjust the front leveling legs so the unit is stable. Also, check that bottles or containers inside are not touching each other.
  • If water is leaking from the bottom, inspect the defrost drain tube at the back. It may be clogged with food particles. Flush it with warm water using a syringe.
  • If the interior light is not working, replace the bulb with a same-wattage appliance bulb. If it still doesn't work, check the door switch for proper contact.
  • If the refrigerator is not turning on, check the power cord and the wall socket. Reset the circuit breaker if tripped. If the issue persists, contact Havells support.

Frequently asked questions

What should I do if my Havells refrigerator is not cooling?

Check if the thermostat is set correctly (3-4). Clean the condenser coils. Ensure the door seals are tight. If the problem persists after 24 hours, contact Havells customer care at 1800-103-1313 or customercare@havells.com.

How long does Havells take to respond to a refrigerator service request?

Havells typically acknowledges service requests within 24 hours and schedules a technician visit within 2-3 business days, depending on your location in India.

What is the escalation process if my Havells refrigerator issue is not resolved?

If your issue is not resolved within 48 hours, escalate to the Havells regional service manager by calling 1800-103-1313 or emailing customercare@havells.com with your complaint reference number.

How to escalate a complaint with Havells

If the first response isn’t good enough, here’s the path to a resolution.

Havells India Ltd. is a leading electrical equipment company. For consumer complaints, the company provides a customer care helpline, email support, and a designated grievance officer for escalations. If issues remain unresolved, consumers can approach the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

  1. Contact Havells Customer Care

    Reach out to Havells customer care via phone or email to register your complaint. Keep your product details and purchase information ready.

    Customer Care Helpline
    08045 77 1313 Also listed as 080-45771313
    Email Support
    customercare@havells.com For complaints and queries
    WhatsApp Support
    9711773333 Available for complaint registration
    • Register your complaint with details such as product model, serial number, date of purchase, and a clear description of the issue.
    • Note down the complaint reference number for future correspondence.

  2. Escalate to Grievance Officer

    If the customer care response is unsatisfactory or delayed, escalate the matter to the designated grievance officer.

    Grievance Officer
    Ms. Chitra Srivastava Designated grievance officer
    Grievance Officer Phone
    08045771313 Same as customer care helpline
    Grievance Officer Email
    grievance.officer@havells.com For escalation
    • Clearly mention that you are escalating the issue and provide the earlier complaint reference number.
    • If the grievance officer is not reachable, ask for a written acknowledgment of your complaint.
    We can draft this escalation for you →

  3. Approach Consumer Forum / Regulator

    If the company fails to resolve your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints
    National Consumer Helpline Website
    https://consumerhelpline.gov.in Online complaint registration
    • Before approaching the consumer forum, ensure you have a written record of your complaint and the company's response.
    • You can file a complaint online at the National Consumer Helpline portal or call 1915.
    • For higher-value complaints, you may approach the District, State, or National Consumer Disputes Redressal Commission depending on the claim amount.

Tips for a stronger escalation

  • Always keep a record of your purchase invoice, warranty card, and all communication with the company.
  • Be polite but firm when speaking with customer care representatives; clearly state your desired resolution.
  • If you are not satisfied with the initial response, ask to speak to a supervisor or escalate to the grievance officer.
  • Use written communication (email) whenever possible to have a paper trail.
  • If the issue is not resolved within a reasonable time (e.g., 30 days), consider filing a complaint with the National Consumer Helpline.
  • Check if your product is covered under warranty or guarantee before claiming a repair or replacement.

Stop chasing emails

Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.

Get the Simply C2 app (Android)

All brands and logos are the property of the respective trademark owners. Simply C2 is not affiliated with the brands listed.