Home / Directory / Havells
Havells, India

Havells Customer Support - Information for India

Customer Support Website https://www.havells.com
Customer Support Toll-Free 1800-103-1313
Customer Support Email customercare@havells.com
WhatsApp Support

Product Categories

Air Conditioner Fans Geyser Home Appliance Home Electricals Lighting Refrigerator Room Heater Switchgears Television Washing Machine Water Purifier

How Simply C2 App Helps

Simply C2 helps you manage product support, complaints and useful services from one place.

🛡️
Warranty Vault Keep your product and warranty information organized and easily accessible.
📋
Log a Complaint Raise a complaint or service request and manage it through Simply C2.
⛽
Petrol Pumps Find nearby petrol pumps and useful fuel station information when you're on the road.
⚡
EV Chargers Find nearby EV charging points and useful charging station information.
Simply C2 App
Free · Always Will Be Download the Simply C2 App from Playstore Log this complaint once, track every escalation step, get notified the moment Havells responds.

Problems with information on this page?
Email: simply@simplyc2.com
WhatsApp: +91 11 3567 1082

All brands and logos are the property of the respective trademark owners

How to Escalate a Complaint with Havells

If the first response isn't good enough, here's the path to a resolution.

Havells India Ltd. is a leading electrical equipment company. For consumer complaints, the company provides a customer care helpline, email support, and a designated grievance officer for escalations. If issues remain unresolved, consumers can approach the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.

1

Contact Havells Customer Care

Reach out to Havells customer care via phone or email to register your complaint. Keep your product details and purchase information ready.

Customer Care Helpline: 08045 77 1313 (Also listed as 080-45771313)
Email Support: customercare@havells.com (For complaints and queries)
WhatsApp Support: 9711773333 (Available for complaint registration)
📌 Register your complaint with details such as product model, serial number, date of purchase, and a clear description of the issue.
📌 Note down the complaint reference number for future correspondence.
2

Escalate to Grievance Officer

If the customer care response is unsatisfactory or delayed, escalate the matter to the designated grievance officer.

Grievance Officer: Ms. Chitra Srivastava (Designated grievance officer)
Grievance Officer Phone: 08045771313 (Same as customer care helpline)
Grievance Officer Email: grievance.officer@havells.com (For escalation)
📌 Clearly mention that you are escalating the issue and provide the earlier complaint reference number.
📌 If the grievance officer is not reachable, ask for a written acknowledgment of your complaint.
3

Approach Consumer Forum / Regulator

If the company fails to resolve your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.

National Consumer Helpline: 1915 (Toll-free helpline for consumer complaints)
National Consumer Helpline Website: https://consumerhelpline.gov.in (Online complaint registration)
📌 Before approaching the consumer forum, ensure you have a written record of your complaint and the company's response.
📌 You can file a complaint online at the National Consumer Helpline portal or call 1915.
📌 For higher-value complaints, you may approach the District, State, or National Consumer Disputes Redressal Commission depending on the claim amount.

Tips for a stronger escalation

  • Always keep a record of your purchase invoice, warranty card, and all communication with the company.
  • Be polite but firm when speaking with customer care representatives; clearly state your desired resolution.
  • If you are not satisfied with the initial response, ask to speak to a supervisor or escalate to the grievance officer.
  • Use written communication (email) whenever possible to have a paper trail.
  • If the issue is not resolved within a reasonable time (e.g., 30 days), consider filing a complaint with the National Consumer Helpline.
  • Check if your product is covered under warranty or guarantee before claiming a repair or replacement.
Track this escalation in the Simply C2 app instead of chasing emails