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Havells · India
Havells customer care and complaint escalation, India
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How to escalate a complaint with Havells
If the first response isn’t good enough, here’s the path to a resolution.
Havells India Ltd. is a leading electrical equipment company. For consumer complaints, the company provides a customer care helpline, email support, and a designated grievance officer for escalations. If issues remain unresolved, consumers can approach the National Consumer Helpline or the Consumer Commission under the Consumer Protection Act, 2019.
Contact Havells Customer Care
Reach out to Havells customer care via phone or email to register your complaint. Keep your product details and purchase information ready.
WhatsApp Support
9711773333
Available for complaint registration
Register your complaint with details such as product model, serial number, date of purchase, and a clear description of the issue.
Note down the complaint reference number for future correspondence.
Escalate to Grievance Officer
If the customer care response is unsatisfactory or delayed, escalate the matter to the designated grievance officer.
Grievance Officer
Ms. Chitra Srivastava Designated grievance officer
Grievance Officer Phone
08045771313
Same as customer care helpline
Clearly mention that you are escalating the issue and provide the earlier complaint reference number.
If the grievance officer is not reachable, ask for a written acknowledgment of your complaint.
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Approach Consumer Forum / Regulator
If the company fails to resolve your complaint, you can approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline
1915
Toll-free helpline for consumer complaints
Before approaching the consumer forum, ensure you have a written record of your complaint and the company's response.
You can file a complaint online at the National Consumer Helpline portal or call 1915.
For higher-value complaints, you may approach the District, State, or National Consumer Disputes Redressal Commission depending on the claim amount.
Tips for a stronger escalation
Always keep a record of your purchase invoice, warranty card, and all communication with the company.
Be polite but firm when speaking with customer care representatives; clearly state your desired resolution.
If you are not satisfied with the initial response, ask to speak to a supervisor or escalate to the grievance officer.
Use written communication (email) whenever possible to have a paper trail.
If the issue is not resolved within a reasonable time (e.g., 30 days), consider filing a complaint with the National Consumer Helpline.
Check if your product is covered under warranty or guarantee before claiming a repair or replacement.
Stop chasing emails
Log the complaint once in the Simply C2 app and keep every escalation step, date and reply in one place.
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