Chetak · India

Chetak customer care and complaint escalation, India

Chetak customer care

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  1. ComplainLog it once, in the app.
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How to escalate a complaint with Chetak

If the first response isn’t good enough, here’s the path to a resolution.

Chetak, Bajaj Auto's electric scooter brand, offers customer support via phone and email. For unresolved issues, escalate through their grievance mechanism and, if needed, approach India's consumer protection bodies.

  1. Contact Chetak Customer Care

    Reach out to Chetak's official support channels for assistance with product, service, or booking issues.

    Customer Care Phone
    7709084000 Available 9am-8pm
    Customer Care Email
    customersupport@chetak.com For refunds, service, and general queries
    • Keep your vehicle registration number, booking ID, and showroom details ready when contacting support.
    • If you have a TecPac subscription issue, mention it clearly and provide proof of purchase.

  2. Escalate to Bajaj Auto Customer Care / Grievance Officer

    If Chetak support does not resolve your issue, escalate to Bajaj Auto's central customer care or seek a grievance officer contact.

    Bajaj Auto Customer Care
    +91 7219821111 Bajaj Auto's central customer care number
    Bajaj Auto Email
    customerservice@bajajauto.co.in For escalations beyond Chetak support
    • Ask for a complaint reference number and the name of the representative handling your case.
    • If a grievance officer contact is not provided, request escalation to a senior team or the nodal officer.

  3. External Consumer Grievance Redressal

    If the company fails to resolve your complaint, approach India's consumer protection mechanisms.

    National Consumer Helpline
    1915 Toll-free helpline for consumer complaints
    Consumer Helpline Website
    https://consumerhelpline.gov.in File complaint online
    • Before approaching external bodies, ensure you have a written complaint and proof of prior contact with the company.
    • You can file a complaint with the Consumer Commission under the Consumer Protection Act, 2019, depending on the claim value.
    • For safety-related defects, you may also report to the Ministry of Road Transport & Highways or the relevant authority.

Tips for a stronger escalation

  • Document all interactions: note dates, names, and reference numbers.
  • Keep copies of invoices, warranty cards, and service records.
  • Be clear and concise about the issue and the resolution you expect.
  • If the issue is not resolved, escalate in writing and mention your intent to approach consumer forums.
  • Use social media (e.g., X/Twitter) to tag @chetakofficial for faster response, but avoid sharing personal details publicly.
  • Check if your issue is covered under warranty or TecPac subscription before contacting support.

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