boAt True Wireless Earbuds: troubleshooting and FAQs
Troubleshooting tips and frequently asked questions for boAt True Wireless Earbuds.
Troubleshooting tips
If your boAt earbuds are not charging, clean the charging pins on both the earbuds and the case with a dry cotton swab and ensure the earbuds are properly seated in the case until the LED indicator blinks.
For connectivity issues, reset the earbuds by turning them off, then press and hold the touch sensors for 5-7 seconds until the LED flashes red and blue alternately, then re-pair with your device.
If one earbud is not working, unpair the earbuds from your device, reset them, and then pair them again. Also, check if the earbud is charged by placing it in the case.
To improve sound quality, ensure the earbuds are fitted snugly in your ears and try different ear tip sizes. Also, clean the mesh with a soft brush to remove earwax or debris.
If the touch controls are not responding, try cleaning the touch sensor area and ensure your fingers are dry. If the issue persists, reset the earbuds.
Frequently asked questions
How do I reset my boAt True Wireless Earbuds?
To reset your boAt earbuds, turn them off, then press and hold the touch sensors for 5-7 seconds until the LED flashes red and blue alternately. Then, re-pair with your device.
What is the warranty period for boAt True Wireless Earbuds?
boAt True Wireless Earbuds come with a 1-year warranty from the date of purchase. For warranty claims, contact boAt support at info@imaginemarketingindia.com or call 022-6918-1920.
How can I contact boAt customer support?
You can reach boAt customer support via email at info@imaginemarketingindia.com or by phone at 022-6918-1920. Support hours are Monday to Saturday, 10 AM to 6 PM IST.
How to escalate a complaint with boAt
If the first response isn’t good enough, here’s the path to a resolution.
boAt (Imagine Marketing Limited) is a consumer electronics brand offering audio products and accessories. For customer support, you can contact their customer care via phone or email. If your issue remains unresolved, you can escalate to their grievance officer. For unresolved complaints, you may approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
Contact boAt Customer Care
Reach out to boAt's customer support team via phone, email, or WhatsApp for order-related issues, product complaints, or warranty claims.
Customer Support Phone
022-6918-1920
Available for customer support; also mentioned for order-related escalations.
Approach National Consumer Helpline or Consumer Commission
If boAt fails to resolve your complaint, you can escalate to the National Consumer Helpline or file a formal complaint with the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline Phone
1915
Toll-free number; also 1800 11 4000. Available daily except national holidays, 08:00 AM – 08:00 PM.
