Troubleshooting tips and frequently asked questions for boAt Headphones.
Troubleshooting tips
If your boAt headphones won't turn on or charge, try using a different USB cable and adapter (5V/1A recommended). Clean the charging pins with a dry cotton swab. If the LED doesn't light up after 30 minutes, the battery may be deep-discharged; leave it on charge for 2 hours before testing.
For Bluetooth pairing issues, reset your headphones: turn them off, then press and hold the power button for 10-15 seconds until the LED flashes red and blue alternately. Delete the old pairing from your phone's Bluetooth settings and pair again as 'boAt [Model]'.
If audio is only coming from one side, check the balance settings on your phone (Settings > Accessibility > Hearing > Balance). Also, gently clean the mesh of the earcups with a soft brush. If the issue persists, the internal wiring may be loose; contact boAt support for a warranty claim.
For poor sound quality or distortion, ensure the headphones are not too far from the device (within 10 meters) and there are no obstacles. Try lowering the volume on the source device to 70% and increasing it on the headphones. Also, check if any equalizer settings on your phone are causing distortion.
If the microphone isn't working during calls, check if the mic hole is blocked by dust or a case. Test the mic with a voice recorder app. If it still doesn't work, reset the headphones as above. If the issue continues, the mic may be faulty; contact boAt support.
Frequently asked questions
How do I reset my boAt headphones?
To reset most boAt headphones, turn them off, then press and hold the power button for 10-15 seconds until the LED flashes red and blue alternately. This clears all paired devices. Then re-pair with your device.
What is the warranty period for boAt headphones and how do I claim it?
boAt headphones come with a 1-year warranty from the date of purchase. To claim warranty, contact boAt support at info@imaginemarketingindia.com or call 022-6918-1920. You will need to provide your order ID and serial number. The support team will guide you through the replacement process, which typically takes 7-10 business days.
My boAt headphones are not charging. What should I do?
First, try a different USB cable and adapter (5V/1A). Clean the charging pins with a dry cotton swab. If the LED doesn't light up, leave it on charge for 2 hours. If it still doesn't charge, contact boAt support at info@imaginemarketingindia.com or 022-6918-1920 for further assistance. Warranty claims are processed within 7-10 business days.
How to escalate a complaint with boAt
If the first response isn’t good enough, here’s the path to a resolution.
boAt (Imagine Marketing Limited) is a consumer electronics brand offering audio products and accessories. For customer support, you can contact their customer care via phone or email. If your issue remains unresolved, you can escalate to their grievance officer. For unresolved complaints, you may approach the National Consumer Helpline or file a complaint with the Consumer Commission under the Consumer Protection Act, 2019.
Contact boAt Customer Care
Reach out to boAt's customer support team via phone, email, or WhatsApp for order-related issues, product complaints, or warranty claims.
Customer Support Phone
022-6918-1920
Available for customer support; also mentioned for order-related escalations.
Approach National Consumer Helpline or Consumer Commission
If boAt fails to resolve your complaint, you can escalate to the National Consumer Helpline or file a formal complaint with the Consumer Commission under the Consumer Protection Act, 2019.
National Consumer Helpline Phone
1915
Toll-free number; also 1800 11 4000. Available daily except national holidays, 08:00 AM – 08:00 PM.
